In the new digital era, human-to-human relationships are more critical than ever—in fact, they’re the only true differentiator your brand has to leverage. If your strategic goals include deepening consumer relationships and driving down costs, Store Lifecycle Management services, powered by Diebold Nixdorf AllConnect Services℠, can benefit your organization - by supporting day-to-day operational IT activities in the store environment throughout the entire lifecycle of the retailer’s stores, from entry into new markets up to renewal and even closure of stores.
Manual monitoring and/or limited help-desk support can cause huge problems for your network. Store Support proactively monitors store IT endpoints and provides you with a single point of contact for managing internal and external suppliers and delivery organizations on your behalf. Store Support also provides a multilingual retail service desk to solve in-store IT issues faster and a global knowledge database as an invaluable resource.
Is your IT infrastructure getting too large or unwieldy to manage in-house? Store Operations acts as a central point of responsibility to manage your IT in a structured but flexible way. Solutions can be tailored to your organization’s needs, yet you still benefit from the economies of scale and standardization that Diebold Nixdorf provides as a global services partner. The main focus is to provide operational excellence for all supported IT business processes within a retail store as well as connected centralized IT infrastructure components and applications. Store Operations can help reduce your total cost of ownership (TCO) and drive significant improvements in quality.
Store openings and closing are massive undertakings which shouldn't have to be managed by your internal staff. Our experienced project managers can supervise market entry, openings, renewals and transformation projects, with attention to local details and your global IT infrastructure. If you plan to expand into new countries, not only is speed important but cultural aspects must also be considered in order to guarantee optimal availability and short time to market. Our experienced retail service experts have a proven track record of supporting retailers with a local presence all over the globe. We’ll work with you to implement standardized, industry-tested processes and solutions that meet your budget and timeline, every time.
Incident Resolution Management monitors open tickets against the fulfillment requirements of your organization’s service-level agreements (SLAs). Tickets are escalated to the responsible resolver group for further action. For escalations of critical SLA tickets, resolution activities are coordinated with the entity providing service, which could include your in-house team, Diebold Nixdorf or another partner or third-party provider.