High availability across your entire store network is critical to continued success. Maintenance & Availability Services, powered by Diebold Nixdorf AllConnect Services℠, provides the global service infrastructure to keep your hardware and software running and up-to-date, regardless of manufacturer. Diebold Nixdorf AllConnect ServicesSM underpinned by our DN AllConnect Data Engine is a modern servicing platform from DN integrating machine learning and advanced analytics technology with predictive, and proactive connections to ensure your self- service network is delivering optimum performance resulting in the best experiences for consumers.
Product Support Services focus on maintaining retail systems and components, and rapidly resolving occurring incidents — based on agreed service levels — through an on-site visit or remote services. Our engineering services are based on a standardized Incident Management process and delivered by our global delivery teams to assure rapid, high-quality service delivery.
Acting as an integrated service provider for your entire self-service fleet, DN AllConnect Services is a single point of contact (SPOC) for all your service requirements. We manage your entire device fleet, regardless of the manufacturer. With deep experience and a long history in multivendor services, we can support multivendor environments across branch systems to ensure that your entire fleet is maintained with the highest uptime and availability. Empowered by our global competence centers, we not only provide the best service for our own systems, we have the expertise to provide the same high level of service for products made by other manufacturers.