Whitepaper: The Critical Change You Need to
Make to Your Customer Engagement Strategy.



To be successful in today’s complex digital era, banks must consider the whole end-to-end (E2E) journey of the customer, not just the individual steps, transactions or touchpoints comprising it. In a new whitepaper packed full of highlights from Diebold Nixdorf’s annual International Management Seminar (IMS), Finextra explores the current realities of the banking ecosystem—and shares key insights from the top bank executives and financial-industry thought leaders who presented at the event.

Inside, you’ll find:



The market trends and key challenges forcing banks to accelerate their pace of change. 




Why you need to create seamless consumer journeys that transcend a single physical or digital channel.





The agile innovation approaches and new philosophies on advanced operational excellence and XaaS models that are driving successful transformation programs in real-world settings.



The mega-trends and rising bar for customer service highlighted in this report are not going away. Banks must face these challenges head-on—and do it quickly. Get started today! Complete the form for a copy of the whitepaper.

See what the experts had to say …

This interactive whitepaper features 21 testimonials and 13 videos from worldwide leaders including
DBS, BBVA and BPI to name a few.

  • J.A. Fernández Freire

    Head of Channel Transformation, BBVA Spain

  • Allan Severinsen

    Vice President, Development Manager, Bankdata, Denmark

  • Francisco Manuel Barbeira

    Executive Board Member Leading Digital Transformation, IT & Operations, BPI, Portugal

  • Albert Kho

    Managing Director, Head of Singapore Consumer Banking Operations and Regional Self-Service Banking
    DBS Bank, Singapore

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