Availability and reliability are high priorities for operations teams around the globe. The true cost of a device being out of service goes far beyond the tangible expense of lost transactions (estimated at up to 10 cents per minute). The negative perceptions about an institution’s brand that could be conjured when consumers experience an out-of-service self-service terminal are also very real, and potentially significant. In the world of 24/7 technology, achieving beyond 99% availability has become the standard. Vynamic™ View Incident Manager reduces onsite resolution times, improves first-time fix rates, lowers the cost of ownership, and enhances the customer experience.
Tracks tickets throughout the whole incident lifecycle, from initial occurrence to service dispatching, incident resolution and closure.
Automatically escalates and keeps record of any penalties due.
Enables smart technology to recognize if a problem is reoccurring and needs additional service.
