Maintenance & Availability Services

ALWAYS ON SUPPORT FOR YOUR ENTIRE NETWORK

High availability across the entire self-service network is a critical component to deliver positive consumer experiences. Powered by Diebold Nixdorf AllConnect Services℠, our global service infrastructure keeps your assets, equipment and software systems running and up-to-date, regardless of manufacturer. Diebold Nixdorf AllConnect Services underpinned by our DN AllConnect Data Engine is a modern servicing platform from DN integrating machine learning and advanced analytics technology with predictive, and proactive connections to ensure your self- service network is delivering optimum performance resulting in the best experiences for consumers.

42%
of financial institutions
"say ATM availability and reliability is their biggest self-service pain point."
Source: 2017 ATM and Self-Service Software Trends, ATM Marketplace

Product Support Services

Product Support Services focus on maintaining banking systems and components, and rapidly resolving occurring incidents — based on agreed service levels — through an on-site visit or remote services. Our First Line Maintenance, Second Line Maintenance, Preventive Maintenance and On-Demand Services are based on a standardized Incident Management process and delivered by our global delivery teams to assure rapid, high-quality service delivery.

Multivendor Support

Acting as an integrated service provider for your entire ATM fleet, we are your single point of contact (SPOC) for all service requirements. We manage the device fleet, regardless of the manufacturer of the system. With deep experience and a long history in multivendor services, we seamlessly support multivendor environments across branch systems to ensure your entire fleet is maintained with the highest uptime and availability. As a manufacturer, we provide the best service for our own systems and through our global Competence Center, we also provide the same high level of service for products made by other manufacturers.

Insights

Video: Automation and digital innovation lead to self-service operational efficiency