Case Study: Branch Processes Are Transformed Through Teller Cash Recycling

July 20, 2020  |  DIEBOLD NIXDORF

Founders Federal Credit Union is one of the largest and most innovative credit unions in the nation—in fact, they’d been using electronic cash dispensers for nearly 20 years. But after carefully evaluating their teller lines and the cash-in/cash-out levels occurring throughout their branch network, the team realized they could gain valuable efficiencies through switching to full teller automation with Diebold Nixdorf electronic cash recycling (ECR) technology.
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Cash-in and cash-out transactions are both faster, and we’ve seen a reduction in daily vault interactions by about 10%.

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