To give its customers the best possible banking experience, Valiant Bank AG is investing significantly in the expansion of its digital offering – its online services, a new app and the optimization of its operating processes. At the same time, the bank offers its customers personal advisors at its local branches. Its new branch strategy relies on a hybrid model that cleverly combines the expansion of a self-service offer and digital services with dedicated personal consulting options. The bank collaborated with Diebold Nixdorf on the development and implementation of its digitalization strategy, support for their hybrid delivery model, as well as the holistic operation of their self-service channel through ATM-as-a-Service solutions. With DN AllConnect Managed ServicesSM
, Valiant Bank AG has reduced process complexity and is able to ensure cash availability of nearly 100% while offering consistently high ATM availability with an average of 99.5% uptime.
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