June 02, 2021 | DIEBOLD NIXDORF
When Sparkasse Hannover outsourced a self-service fleet of more than 450 devices to Diebold Nixdorf, the bank’s objectives were to elevate ATM reliability, improve life-cycle management, simplify software updates and scale resources and capacity on-demand. Ultimately, these efforts will future-proof the bank’s ATM investment and functionality. The results? Improved customer experience and an overall availability of 99%, with a cost reduction of 30% to 40%. Now, customers are at the heart of Sparkasse Hannover’s omnichannel strategy, and they have the flexibility to decide when and how to bank.