Omnichannel

Blog: The Omnichannel Equation: Mobile + Your ATM Network

May 14, 2020  |  JEFF BENDER

What would drive the ATM customer experience to the next level of convenience and potentially give financial institutions (FIs) innovative value and utility from their mobile app? Two words: cardless transactions.

As consumers, we want safe, easy access to cash without barriers or extra steps to complete a transaction. For FIs, one way to get there is by taking the card out of the transaction completely and empowering consumer smartphones to “pre-stage” ATM transactions.
In this scenario, consumers can open up their bank’s digital app on their smartphone, set a withdrawal amount and receive a one-time PIN to use at the terminal. No card necessary.

With the introduction of VynamicTM Digital Cardless Cash MicroApp, that kind of seamless cardless withdrawal is now a reality—and it offers game-changing benefits to FIs, by cutting through traditional ATM certification and authentication complexities as well as development costs. Our mobile software leverages the FI’s existing digital app and connects users directly to the FI’s core system for authentication, rather than requiring that this step take place at the terminal.

Going cardless, then, means fewer clicks at the ATM. Not only is this faster and more efficient for consumers, it provides greater security. For both FIs and their customers, cardless technology with this omnichannel mobile software platform means increased security, convenience—and opportunity.

Increase the Value of an Existing Investment
Easier, actionable cardless ATM transactions are a win for FIs that have struggled with how to deliver this technology without completely overhauling or replacing ATMs or their mobile banking app. With Vynamic Digital Cardless Cash MicroApp, no physical change is required. Rather than equipping an ATM with the power to authenticate (tap, biometrics, etc.), banks are empowered with software to directly authenticate mobile ATM transactions from their existing mobile banking app. Thanks to open microservices architecture, new functionality can be added on without disruption of the consumer experience. So, when a customer uses their FI branded mobile banking app, the new feature“withdrawal cash” can be presented, and they can pre-stage directly through the FI’s core system.
The consumer’s phone is talking directly to the bank.

We’re cutting out the middleman in the authentication process and changing the traditional approach, in which every time a consumer inserts their card into an ATM (in an “on-us” scenario), the ticker (and fees) starts as the switch verifies the account holder and authorizes the transaction. (And don’t forget, in “off-us” ATM transactions that verification goes through a couple of extra steps.)

At Diebold Nixdorf, we’re constantly seeking ways to enable enhanced consumer experiences, security and mobility in today's dynamic financial ecosystem. The ability to pull cash from an ATM securely without using a card is just one way we’re driving connected commerce for our clients around the globe.

Wondering how to implement cardless cash access in your fleet? Let’s start a conversation today. 

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