Managed Services

Blog: A Transformational Change for the Enterprise Back Office

October 04, 2016  |  KRISTOF THYS

Over the past two posts in this series, I’ve unpacked the “why” and the “how” of implementing managed services within your organization. Now let’s take a look at some of the benefits derived from this streamlined model. It’s the third question I hear often: What benefits can we expect from a successful implementation?

A successful managed services engagement is an investment in functionality – and a chance for a fresh perspective. Often, businesses discover that engaging with a managed service provider actually does make things different. It’s not necessarily a cure-all, but it certainly has the potential to open up a new way of looking at things.

In one of Diebold’s largest managed services wins with a global financial institution, the tipping point of the deal came when our team outlined the security infrastructure and expertise we could offer. That organization believed its security capabilities to be best-in-class among their peers, yet discovered that Diebold Nixdorf, as a long-standing leader in the field, had them outstripped.

The fact of the matter is, your company started out as a financial institution. Over time, your staff has grown and evolved, departments have been added and now your enterprise organization resembles a small global village, with a kaleidoscope of individual job requirements. But at its core, the most important function of your organization is still its ability to provide financial services.

Maybe it’s time to ask yourself these questions:

  • What percentage of my workforce is dedicated to innovating on our core capabilities?
  • Would I like that percentage to be higher?
  • What could my employees do if they focused on the “what” instead of the “how?”
  • Is my enterprise organization well-positioned to compete in a world of fintech start-ups, non-traditional competitors and emerging threats?

Is your team interested in finding out how to get closer to the right answers to those questions? Let’s collaborate to build a strategy that works for your organization’s unique priorities. 



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