21 May 2020
I hope that you, your colleagues and families are well and healthy. We recognize these continue to be challenging times and our focus is on helping our customers in every way we can.
As the world adapts to the COVID-19 pandemic, many of the clients we serve around the world are gradually expanding physical access for consumers. I wanted to take this opportunity to update you on how Diebold Nixdorf has faced various matters during the pandemic, share how we plan to operate and provide the solutions you need to find success during the next stages of this unprecedented period.
Like all of you, we have managed a number of challenges during this time. And more than ever before, our global teams are stepping up to help address these challenges. We have worked hard to deliver strong service levels for all of our customers, even in the hardest hit regions. We’ve gone to great lengths since early January to proactively care for our employees’ health and well-being, and I am very proud of how they have persevered. In parallel, we are closely managing our operations from a cost perspective to meet the economic realities the pandemic is presenting to all of us. To read more about our company’s recent performance, please visit www.dieboldnixdorf.com/earnings.
In the near-term, as stay-at-home restrictions are tempered around the world, we will continue observing social distancing and health protocols from relevant authorities to ensure that we take all possible steps to protect the health and safety of our customers and team members around the world. We will also continue to execute strict processes for sanitizing all our consumer interfaces at ATM and retail touchpoints, before and after servicing the equipment.
Additionally, we are supporting our teams to gradually return to physical office spaces in adherence to local guidelines. Our work-from-home policies and technologies allowed us to remain very productive during the pandemic and, accordingly, we are balancing a gradual safe return to our office spaces for some employees with a shift towards more flexible working arrangements. We are also continuing to limit employee business travel only to that which is necessary.
Looking ahead to how commerce will change in a post-COVID-19 world, we are developing and refining a number of innovative solutions to enhance and protect the consumer experience. These include: low-touch applications that leverage mobile channel integration to facilitate cardless and contactless transactions at ATMs, point of sale and self-checkouts; branch and store transformation to promote distancing and provide a low-touch yet high-quality engagement; and anti-microbial technologies to help safeguard consumers and employees. Solutions like these and the practices already in place will ensure continuity and confidence in drive-up and face-to-face scenarios. Please visit our website to learn more about what we and some of your peers are doing to prepare for new challenges in a post-pandemic environment.
Our priority is to continue providing excellent service levels to you and your customers safely and effectively, and adapt quickly as the pandemic environment dictates. Your Diebold Nixdorf representative will be in close touch with you to ensure that we are responsive to your needs and brief you on key updates as we move forward. As always, please let us know if you have any questions or if there are any other ways we can assist and support you. Wishing you good health and resiliency.
As a valued customer, our utmost priority is to continue serving you and your customers safely and effectively. We want to keep you updated with the most current information on Diebold Nixdorf's resiliency and action items regarding the current coronavirus-related global health threat, COVID-19. As an essential services provider, our company is playing a crucial role in supporting the global economy at this critical time. We are serving our clients and communities in this time of need. Now more than ever, our mission is to help our customers connect people to critical services where and when they need them.
As a result of the outbreak, many of you are having to close in-store and lobby locations- yet are continuing to serve consumers. I want to assure you that Diebold Nixdorf has the service resources available to maintain your on-and off-site locations, including drive-through lanes, to keep your business running. Our industry and those we serve, such as banks, grocery, fuel and pharmacy locations, have been identified as "critical infrastructure" by several government entities in order to promote public health and safety, as well as economic and national security during the COVID-19 outbreak. These designations allow our team to continue their work, as we play a vital role in connecting people to critical services where and when they need them.
From a production standpoint, Diebold Nixdorf has a global manufacturing footprint, with operations in central Europe and locations across the Americas and Asia Pacific. All of these facilities are currently running at or near full capacity.
Also, we are continuing to monitor and manage associated global supply chains that support our operational facilities. We are maintaining daily contact with our key supplier partners via our established supply chain response team and taking immediate technical, logistical and other actions to mitigate or eliminate any disruptions. We are using expedited freight and shipments as needed to fulfill our commitments. Our global service team is leveraging multiple redundancies in their global supply chain and global supply stocks. In some regions, while there are inevitable delays due to mandatory transportation restrictions, our teams are being resourceful in delivering service or service-related components and parts for our equipment.
We continue to take guidance from relevant authorities, such as the WHO and CDC, to ensure that we take all possible steps to protect the health and safety of customers and team members around the world. This includes:
During this unprecedented time your Diebold Nixdorf representative will continue to be in close touch with you to ensure that we are responsive to your needs and brief you on key updates as we move forward. As always, please let us know if you have any questions or if there are any other ways we can assist and support you. Wishing you, your families and your colleagues good health and resiliency in the road ahead.
The global COVID-19 pandemic is creating serious challenges for essential local services such as financial, fuel, grocery and pharmacy.
Self-service channels, including ATM and self-checkout, are now even more mission critical for daily operations.
Diebold Nixdorf is in the fight against this crisis, working tirelessly around the world to keep essential services running. I am humbled to see the energy and dedication of our AllConnect Services organization serving not only clients, but our communities and one another in this time of need.
The mission right now is to connect people to critical services where and when they need it - to be more than just a business, "in service" of others.
As a valued customer, we wanted to provide you with an update on Diebold Nixdorf's resiliency and action items regarding the current coronavirus-related global health threat known as COVID-19, which we are monitoring closely and in real time. First and foremost, we are taking guidance from relevant authorities to ensure that we take all possible steps to protect the health and safety of our people and customers around the world. This includes work from home in designated areas, the use of masks and gloves where needed, and best hygiene practices in the workplace and in the sanitizing and hygienic handling of company and customer equipment. Second, as described below, we have activated our business continuity and resiliency framework to address and mitigate the impacts of the health threat around the world.
From a production standpoint, our company has ample global production capacity, with much of our production occurring in Germany and locations in the Americas. We are also actively monitoring and managing any related supply chain issues. Like all technology providers, we are somewhat dependent on electronic componentry coming out of China. Therefore, we have taken numerous steps to address and mitigate any potential delays in the region. First, our global head of supply chain management temporarily relocated to Singapore to work with local suppliers to make sure they maintain delivery schedules, or to look for available local alternatives if any parts are delayed. Second, our supply chain team has been in frequent and daily contact with Chinese and other suppliers to make sure we understand any work delays. Third, we are using expedited freight and shipments as needed to keep up with our commitments. Fourth, our supply chain team also is identifying global alternatives wherever local suppliers are unable to meet our time requirements. Fifth, we are working with technology suppliers across our industry and others to leverage our supply chains and expedite delivery schedules wherever possible. While we have seen some modest delays based on supply chain matters, we are mitigating those delays as we speak and are working with individual customers on delivery schedules to minimize any impact to existing timelines.
Your Diebold Nixdorf representative will be in close touch with you directly on all of the above to ensure that we are responsive to your needs and business. Our team will continue to brief you if there are any key updates as we move forward. As always, please let us know if you have any questions or if there are any other ways that we can assist and support you.