Message from President & CEO, Gerrard Schmid

31 March 2020

As a valued customer, our utmost priority is to continue serving you and your customers safely and effectively.  We want to keep you updated with the most current information on Diebold Nixdorf's resiliency and action items regarding the current coronavirus-related global health threat, COVID-19.  As an essential services provider, our company is playing a crucial role in supporting the global economy at this critical time.  We are serving our clients and communities in this time of need.  Now more than ever, our mission is to help our customers connect people to critical services where and when they need them.  

As a result of the outbreak, many of you are having to close in-store and lobby locations- yet are continuing to serve consumers.  I want to assure you that Diebold Nixdorf has the service resources available to maintain your on-and off-site locations, including drive-through lanes, to keep your business running.  Our industry and those we serve, such as banks, grocery, fuel and pharmacy locations, have been identified as "critical infrastructure" by several government entities in order to promote public health and safety, as well as economic and national security during the COVID-19 outbreak.  These designations allow our team to continue their work, as we play a vital role in connecting people to critical services where and when they need them.

From a production standpoint, Diebold Nixdorf has a global manufacturing footprint, with operations in central Europe and locations across the Americas and Asia Pacific.  All of these facilities are currently running at or near full capacity. 

Also, we are continuing to monitor and manage associated global supply chains that support our operational facilities.  We are maintaining daily contact with our key supplier partners via our established supply chain response team and taking immediate technical, logistical and other actions to mitigate or eliminate any disruptions.  We are using expedited freight and shipments as needed to fulfill our commitments.  Our global service team is leveraging multiple redundancies in their global supply chain and global supply stocks.  In some regions, while there are inevitable delays due to mandatory transportation restrictions, our teams are being resourceful in delivering service or service-related components and parts for our equipment.

We continue to take guidance from relevant authorities, such as the WHO and CDC, to ensure that we take all possible steps to protect the health and safety of customers and team members around the world.  This includes: 

  • Following WHO and CDC criteria for social distancing, with our team of service engineers adhering to strict sanitizing and health protocols, using gloves and masks when and where appropriate and sanitizing equipment during servicing
  • Wiping with disinfecting wipes the fascia and PIN pads for point of sale and self-checkout units, kiosks, ATMs and drive-up (VAT) user lane interfaces, before and after servicing the equipment, hygienic handling of company and customer equipment, and observing best hygiene practices in the workplace
  • Activating our business continuity and resiliency framework to address and mitigate the impacts of the global health threat to our business
  • Implementing extensive work-from-home policies across our sites
  • Limiting the number of visitors to our facilities to eliminate unnecessary, non-mission critical visitors 
  • Implementing a travel ban for all employees, limiting travel only to that which is necessary.  If such travel is considered to be essential, it must be approved by our senior management team, whether domestic or international

During this unprecedented time your Diebold Nixdorf representative will continue to be in close touch with you to ensure that we are responsive to your needs and brief you on key updates as we move forward.  As always, please let us know if you have any questions or if there are any other ways we can assist and support you.  Wishing you, your families and your colleagues good health and resiliency in the road ahead.

 

19 March 2020

The global COVID-19 pandemic is creating serious challenges for essential local services such as financial, fuel, grocery and pharmacy.

Self-service channels, including ATM and self-checkout, are now even more mission critical for daily operations.

Diebold Nixdorf is in the fight against this crisis, working tirelessly around the world to keep essential services running.  I am humbled to see the energy and dedication of our AllConnect Services organization serving not only clients, but our communities and one another in this time of need.

The mission right now is to connect people to critical services where and when they need it - to be more than just a business, "in service" of others.

 

2 March 2020 

As a valued customer, we wanted to provide you with an update on Diebold Nixdorf's resiliency and action items regarding the current coronavirus-related global health threat known as COVID-19, which we are monitoring closely and in real time. First and foremost, we are taking guidance from relevant authorities to ensure that we take all possible steps to protect the health and safety of our people and customers around the world. This includes work from home in designated areas, the use of masks and gloves where needed, and best hygiene practices in the workplace and in the sanitizing and hygienic handling of company and customer equipment. Second, as described below, we have activated our business continuity and resiliency framework to address and mitigate the impacts of the health threat around the world.

From a production standpoint, our company has ample global production capacity, with much of our production occurring in Germany and locations in the Americas. We are also actively monitoring and managing any related supply chain issues. Like all technology providers, we are somewhat dependent on electronic componentry coming out of China. Therefore, we have taken numerous steps to address and mitigate any potential delays in the region. First, our global head of supply chain management temporarily relocated to Singapore to work with local suppliers to make sure they maintain delivery schedules, or to look for available local alternatives if any parts are delayed. Second, our supply chain team has been in frequent and daily contact with Chinese and other suppliers to make sure we understand any work delays. Third, we are using expedited freight and shipments as needed to keep up with our commitments. Fourth, our supply chain team also is identifying global alternatives wherever local suppliers are unable to meet our time requirements. Fifth, we are working with technology suppliers across our industry and others to leverage our supply chains and expedite delivery schedules wherever possible. While we have seen some modest delays based on supply chain matters, we are mitigating those delays as we speak and are working with individual customers on delivery schedules to minimize any impact to existing timelines.

Your Diebold Nixdorf representative will be in close touch with you directly on all of the above to ensure that we are responsive to your needs and business. Our team will continue to brief you if there are any key updates as we move forward. As always, please let us know if you have any questions or if there are any other ways that we can assist and support you.