With the rise of Gen Z, new customer journeys are emerging. These consumers have different expectations from other generations—so how can retailers strategize to meet them?
Standardized, open interfaces offer new ways to flexibly deploy technology within an existing retail IT landscape. Designing software solutions that are modular can enable retailers to adopt a gradual step-by-step upgrade of their landscape while avoiding the huge risks and associated costs of a big-bang approach.
Retailers face the challenge of IT agility highlighted by the pandemic, emphasizing the need for open, flexible infrastructures to meet evolving customer journey demands.
Advanced self-service technology prioritizes seamless customer journeys by eliminating friction. Read about how smart UI technologies support fast, responsive checkout experiences.
Enhance the store experience by making it dynamic, compelling, and easy. Learn how better data capture, new services, and personalized offers need IT system integration.
Retail success hinges on an integrating journeys, stores and business operations. Learn how changes in one area directly affect others, requiring a holistic management approach.
With the shift from fuel to convenience, the relevancy of loyalty programs is evaporating. Fuel retailers must look for other ways to retain customers and differentiate.