Case Study: Founders Federal Credit Union's longstanding partnership with Diebold Nixdorf has helped them live up to their commitment.

November 04, 2021  |  DIEBOLD NIXDORF

Founders is consistently recognized as one of the most innovative credit unions in the United States. They have been a Diebold Nixdorf customer for over 25 years and have partnered with Diebold Nixdorf's Managed Services experts for 15 years.

Over the years they have continuously increased the outsourcing of the management of their self-service channel to Diebold Nixdorf. This has helped streamline the in-house ATM operations staff, who have been redeployed to other parts of the business. The Diebold Nixdorf managed services support has also enabled Founders to minimize investments in expensive management tools and related upkeep costs. As a result of the shift to DN managed services, Founders seamlessly expanded the footprint of their self-service channel, increased the quality of service to consumers and saw a reduction in their total cost of ownership (TCO).

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The management of cash and our CIT provider simply took too much time from our branch and back operations teams. Managing cash efficiently, combined with the need to meet compliance and security requirements, made the process complicated. Transferring the end-to-end cash management to Diebold Nixdorf is a game changer. We now deliver a better member experience and are able redirect our employees where they add more value while reducing our cash-related costs.

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