Case Study: First Citizens National Bank - A Five-Year Overnight Success

June 25, 2019  |  DIEBOLD NIXDORF

Community banks face some big challenges. They have to remain relevant in the face of fierce competition while retaining the rich customer relationships they’ve built. Many FIs are looking for ways to modernize and transformation their branches to improve consumer expereinces, but success is not achieved by merely dropping in new technology. Together with the DN Advisory Services team, First Citizens National Bank came up with a phased approach to building out a long-term strategic plan that included branch redesigns, efficiency and revenue improvements, branch staffing changes and some new technology that could be replicated across their entire branch network.

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Through the implementation of teller cash automation technology our cross-sell rates increased 50% and time spent moving money in & out of the vault decreased by more than 90%.

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