Banregio

Case Study: DN Series™ ATMs Improve Customer Experience in the Self-Service Channel and Increase ATM Availability and Security

August 11, 2022  |  DIEBOLD NIXDORF

Banco Regional de Monterrey (Banregio) operates more than 156 branches across Mexico. The bank offers personalized and advisory services with a focus on serving the financial needs of small- and medium-size businesses (SMBs) and puts a high value on promoting the community they serve. The partnership between Banregio and Diebold Nixdorf began in 2016. Since then, Diebold Nixdorf has accompanied the bank throughout their digital transformation to improve the customer experience.

The high failure rate of its aging ATM fleet and below market-standard ATM availability forced Banregio to renew its self-service channel with market-leading technology. The bank decided to replace existing ATMs with DN Series devices. Banregio has installed more than 60 DN Series ATMs with the aim to not only improve the availability of its self service channel but also improve customers’ experience with a more modern design, while expanding functionality and paving the way for enabling cash recycling in the future.

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44%

increase in cash availability at the ATMs

"because of the installation of DN Series cash dispensers and cash recyclers in conjunction with the use of Vynamic View software."

 
One of our key strategies is to provide our customers with innovative financial products and services while enhancing their banking experience. Deploying the DN Series with its sleek, modern design is a great way to bring that strategy and our individual branding into our self-service channel.

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Watch how Banregio transformed its digital strategy with Diebold Nixdorf banking solutions.

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