NRF 2017 Coming Soon
We’re already gearing up for one of the best retail conferences of the year, NRF 2017 in New York City next January. If it’s on your calendar, make sure you put our booth on your radar – we’ll be showcasing our latest concepts and solutions that are driving connected commerce around the globe and in your region.
Blast from the Past
Don’t Miss Out!
10/19/2016Money20/20 is almost here, and we’re gearing up for what’s become one of our favorite shows of the year. We get the chance to showcase our latest concepts and innovations in the financial and retail space, and talk with an amazingly diverse group of people from around the world who are just as passionate about payments and financial services as we are. Get an in-depth look at what you’ll find in our booth (and don’t forget to sign up for your one-on-one meeting!).
Following a “day in the life” approach, booth visitors will go on a journey to the future of consumer transactions in both retail and financial institution settings. …
Predictive Maintenance Analytics
10/18/2016Drowning in data? It seems to be a more common experience these days – businesses of every stripe are trying to figure out how to sort through the information flowing out of physical and digital channels. We’ve been closely collaborating with Banco Popular to aggregate, sort and understand data pulled in near real-time from their ATM channel and from within the bank itself. Find out more about how we’re doing it:
Retail: Showcase, then Sell
10/17/2016Retailers are starting to look at brick-and-mortar as much more than simply a place for transactions to take place. Have you noticed this shift in any stores you frequent? Our VP of Advisory Services recently outlined how retail bankers can incorporate this new approach in an article for ABA Bank Marketing. Check out how retailers in other industries are transforming their stores for the digital era:
Over the last decade retailers have feared the threat that online only brands posed to brick-and-mortar’s relevance. You’ve heard the headlines “Brick and Mortar is Dead.” Meanwhile we’ve simultaneously witnessed an evolution ecommerce …
The Final Countdown
We’re just a couple weeks away from the show billed as the world’s largest payments and financial services innovation event, a.k.a. the trip to Vegas that our incubation team waits for all year long … Money20/20!
Our booth this year explores a 360-degree view of connected commerce, with concepts, solutions, demos and even a virtual reality station. Don’t miss out – plan your booth visit now.
Retail Report Round-Up
Who doesn’t love a good trend statistic? In our most recent blog, our SVP of Retail offers the highlights of three recent reports that focus on different aspects of the retail industry. Read on for his takeaways for today’s retailers.
The Branch Conundrum
Did you catch the recent article on the shift in branch numbers from the Financial Brand? In it, they argue that the market has essentially “reset” itself over the past 10 years, after a flurry of branches were opened … that maybe shouldn’t have been opened. This chart highlights the equalizing effect of openings and closings between 2006 and 2016. Pretty interesting when you look at the first and last columns!
Our VP of Advisory Services, Raja Bose, recognizes that regardless of how many branches are out there, their focus needs to change. It’s a point he outlines in his most recent blog.
Branch Transformation, Reimagined
What Is Connected Commerce?
10/10/2016Our CEO, Andy Mattes, explores the value of connected commerce in the new digital era, and outlines the Diebold Nixdorf approach to connecting our clients more closely to their consumers.
How connected are you? Do you have full visibility and deep connections to your consumers, employees, channels and industry trends? The ability to connect will hallmark this era of commerce. …
Marketing Through Branch Transformation
It’s a tough time to be a retail bank marketer. The bar on customer service has never been higher, and advanced technology is becoming standard operating procedure. How can you help your organization succeed in this digital era? In a new article for ABA Bank Marketing, our VP of Global Advisory Services offers tips – and action items – you can start implementing today.
For most financial institutions today, despite declining foot traffic and growing digital adoption, the branch remains the most lucrative channel for product sales. It’s estimated that between 60-80% of all new accounts are opened in a branch. But I’ll bet …
Postcard from Latvia
10/6/2016The latest event in our exclusive In Touch conference series kicked off yesterday in Riga, Latvia, with a focus on retail transformation and our solutions, from self-checkout to cash management. Today, we've been talking all things finance with our local customers and partners. Missed us in Riga? Catch up with us at our next international event.
We’re driving connected commerce around the globe. Find out where we’re headed next, and meet up with us to talk about your strategic goals.
New Collab Offers Omnichannel Experience
Through an extensive new collaboration with the Canadian Credit Union Association, we’re providing seamless banking solutions to credit unions across the country. Find out more about how the association is using our VISTA multivendor software platform to drive a true omnichannel experience.
Our Software Guy Talks Blockchain
10/4/2016Chatter about cryptocurrency rides the media news circuit like a feather on a strong breeze – up, down, in, out, predictable in its unpredictability. As the industry explores the capabilities and opportunities for bitcoin, the blockchain and other emerging cryptocurrencies, it’s clear that, for now at least, there are more questions than answers. Our VP of Software Research & Strategy offers a quick primer:
The “Regtech” Advantage
How does your organization manage compliance? It’s a challenge that is only predicted to get bigger, driving the rise of so-called “regtech” firms. Bain & Co. outlines regtech benefits in a new report – and our VP of Managed Services for the Americas, Tim Witt, says it’s something financial institutions (FIs) should be exploring sooner rather than later.
“Without question, FIs are realizing there are an ever growing number of individuals and organizations working to breach their organization – and if they allow consumer information to be breached, it’s going to hurt them. In many ways, the number-one benefit of their ‘brand’ is that they’re secure. Collaborating with firms like Diebold Nixdorf can help FIs ensure they’re doing everything they need to keep consumer data safe.”
In the expanding universe of financial service technology firms, most are trying to capture a slice of profit pools that banks and other financial institutions currently enjoy. One galaxy of fintechs, though has begun to help …
Friday Number Crunching
How does your organization view the almighty “big data”? A new article from Entrepreneur explores the misconceptions and truths around the topic; we asked our Global Product Manager, Karan Oberoi, to weigh in.Entrepreneur.com
Big data isn’t a buzzword anymore,” notes Oberoi. “It’s all around us – and each one of us, living in this digital age, is a regular consumer and producer of big data. In the financial world, banks globally are opening up to the potential of unlocking value from big data. The best part? Banks already have all the data!”
New Collab Puts Pep in our Step
9/29/2016Organizations of every size and shape are working feverishly to provide that elusive omnichannel experience to their consumers. Discover how we collaborated with Eastern-European retailer Pepco to make it a reality.
With its price-focused business model, nonfood discounter Pepco, a growing Eastern Europe-based retailer, is readying itself for the connected commerce era with Diebold Nixdorf’s TP Application Suite …
Are Managed Services for You?
It’s a tough call: DIY, or bring in some help? Our global services team has worked with a wide range of organizations, each with distinct, unique priorities and outsourcing needs. Find out why our EMEA services expert thinks it’s a critical component of acting more like a nimble fintech start-up.
Branch Transformation with “The Crowd”
As part of our customer-centric approach to connected commerce, we’re excited to announce our partnership with jovoto, an innovative “crowdstorming” platform that supports a community of more than 80,000 creative professionals around the globe.
In today’s “always on” world, financial institutions require new and better ways to bridge the physical and digital worlds of currency and payments. Through this exciting collaboration, we’re teasing out new ideas for not just the branch of the future, but for the transformed financial services of the future. Read the press release:
In the IT and ATM channel ops worlds, an “open ecosystem” is a big deal. One of our software product managers explains why not all of them are created equal.
Our Commitment to Our Customers
Have you heard about our TAG conference, an annual event that draws regional and community financial institutions from across North America to discuss the challenges and industry trends that are most relevant to their market segment?
Held in Arlington, Va. this year, members of our leadership panel were on hand for seminars, panels and individual sessions that yielded some fascinating conversations. “We host this annual conference so our leaders can connect one-on-one with customers,” said Nakisha Garner, director, field marketing, who was onsite at the event. “The biggest message we delivered is that we are approaching our clients as a business partner to deliver innovative solutions that resolve their specific issues and enable them to be more competitive in the marketplace, grow revenue and satisfy their consumers.”
Strategic Relationship Manager Dan Sibila presents at TAG 2016. Don’t miss out on next year’s event!
Some ATMs to Disappear?
EMV is hot right now – for many, many reasons. Our Senior Director of Core Software and ATM Security was interviewed by Marketwatch recently about the challenge of upgrading independent ATMs to be EMV compliant.
“Compliance often drives change and investment in the financial sector,” Billett points out. “EMV is one of those industry requirements that affects the hardware and software on the ATM. Depending on the business model for the ATM, it may be difficult to justify the cost of the upgrade versus ongoing revenue.”
Does this represent an opportunity for your organization?
Using your bank’s ATM is already a good move if you’re trying to avoid paying withdrawal fees for going out of network. And soon, you might be forced to use your bank’s ATM more often …
The Biggest ATM Pain Point Solved
9/21/2016In his recent webinar on ATM monitoring and fleet management, our software product manager Cijal Raj explored some of the challenges of ATM inventory management. In addition to outlining some of the trends impacting financial institutions, he discussed phased solutions and technical requirements that can enable better insights into your self-service fleet:
Download the webinar replay today to find out how you can capture critical information about your self-service fleet in minutes, not days. ...
We’re proud of our commitment to the communities in which our employees live and work around the world. Our headquarters in Canton, Ohio recently kicked off a month of community service initiatives with the United Way Day of Caring, as a group of employees pooled ingredients and spent the day cooking food for the local YWCA chapter:
Don’t Wait for Mr. Perfect
9/19/2016“There is never going to be a ‘perfect’ time to initiate your branch transformation. Likewise, new technology and new ideas will never stop hitting the market; if you wait for ‘the one’ that will solve all your organization’s woes, you risk the market passing you by,” writes our Advisory Services Manager, Brett Rumble, in his latest blog post. We all like to talk about ways to make sure branch transformation strategies succeed – but we can’t ignore the tough challenges that can make failure a real possibility. Make sure your eyes are wide open before you jump in:
You read the headline correctly. We see articles all the time about ways to make your retail banking transformation a success. But the truth is, successful transformation is as much the result of doing the right things as it is avoiding the wrong things. ...
The Cashless Fairytale
There’s always another study about the emergence of cashless societies – but at least for now, it remains more of a fairytale than a true reality. With 85% of global transactions conducted in cash, cashless proponents still have a long road ahead of them. Granted, cash usage is decreasing at a rate of about 1% per year, and there very well may come a time when cash is no longer “king.” That’s why we build solutions that recognize both current-state needs and emerging industry trends, so you have the tools you need to succeed no matter where currency goes next.By many accounts, the first “bank credit card” debuted in 1951 at New York’s Franklin National Bank. Since then, media outlets and industry pundits have predicted the end of cash …
Three is the Magic Number
How are you preparing your organization for the digital transformation that’s affecting every facet of the retail environment? If your teams are siloed, or your approach is fragmented, you could be missing a critical component of your digital retail strategy.
Notes from the Future
Strategic foresight consultant Thimon de Jong spoke at our annual In Touch conference today in Stockholm, exploring the ways technology is influencing our daily behaviors and how it will impact us in the future. We love this conference because it’s an opportunity to connect directly with organizations across the financial and retail verticals, and it provides a forum for industry stakeholders to meet and share their experiences, ideas and views on the current and future transformation needs of our industries.
Missed us at In Touch? Catch up with us at events all over the world and right in your backyard.
Cleaner Cash is Coming
The big news in good old-fashioned currency this week is the 440 million polymer five-euro notes being distributed by the Bank of England, and coming soon to bank branches and ATMs throughout London and Wales. Bloomberg interviewed our CEO, Andy Mattes, about the impending change earlier this year, and he revealed an unexpected benefit of the new notes. “The polymer bills collect far less dust than paper money, which can leave the interior of cash machines filthy. When technicians currently go to fix an ATM, ‘the tool they often need is a vacuum cleaner,’ he said.”
The new bills are also more difficult to counterfeit – and they’re well past the beta stage. Both Canada and Australia have already begun implementing “plastic” bills. A new article from the Guardian sorts out the details of the new euro – read it here:
At midnight on Monday the first cash machines in England and Wales will be loaded with our new “polymer” plastic bank notes in the biggest cash revolution since …
Data Mining: Cool or Creepy?
A new article from American Banker delves into the tricky topic of data mining in the financial industry – a common practice already in many industries, but made difficult by the very different standard to which consumers hold their financial institutions.
The article makes a good point that data mining should always be consumer-driven, not revenue-driven. Why? Because as we explored in an article on our own blog, we’re living in The Age of the Customer:
We live in a time where consumers aren’t just always right, they’re always empowered. Make no mistake about it, consumers are calling the shots. …
ATM, What’s Your Function?
We’re living in a world where everything and everyone has to do more. Look at our smartphones: they’re also our cameras, personal assistants, memory banks and more. Of course consumers want an ATM that can do more for them – and we know you want to improve consumer experiences. But it can be tough getting started.
In our latest blog post, our software product management director, Shelly Ewing, highlights some ways you can identify potential opportunities and kick-start implementation within your own organization.
Webinar: Eyes on Your ATM Inventory
78% of financial institutions track their ATM fleet manually, rely on hardware vendors or simply don't know what's going on with their ATM inventory. Just think what they’re missing!
If this sounds like your organization, join our software product manager, Cijal Raj, as he explores common ATM fleet inventory challenges and identifies the solutions, architecture and technical requirements that can enable better insights into your self-service fleet.
Register now for the webinar taking place Sept. 15 at 2 p.m. EST.
Cloud Control: Dissecting SaaS
Is the cloud on your horizon? You probably have many questions about how the model – and potential software partners – can work for your organization. This new report from PwC discusses the trend of more software companies offering SaaS, PaaS, IaaS and other cloud-driven implementations. It also takes a deep dive into the intricacies of working with software vendors on implementation, and outlines the opportunities and challenges.
“Cloud business models allow customers to deploy software projects at a much lower risk,” notes our VP of Retail Software, Lars Wiesner, in the article. “The risk is not just lower for IT, but for the business units as well. Without any capital investment, a small number of users can try out software before a broader rollout.” Read the full report here:
The most recent PwC Global 100 Software Leaders report makes one thing clear: What were once clouds on the horizon—pardon the expression — are now hovering above, affecting the climate of every …
Today’s Grain of Salt
We’re just returning from the Labor Day holiday weekend here in the U.S. As summer fades and we focus on how we can best serve our clients moving forward, we’re enjoying this recent read from American Banker about the many (often contradictory) preferences of millennials.
We all love a good stat, but hinging your strategy on any one number or proof point – no matter how provocative – means you’re not looking at the whole picture. Alternatively, our branch transformation consultants encourage a holistic, comprehensive approach that recognizes millennials – and every other group – can’t be lumped into broad generalizations. Read more here:
The world is transforming, and retail banking is just one of the many industries struggling to keep pace with changing consumer attitudes, desires and behaviors. Objectively, we can step back and …
Retail: Stores Still Matter
Today, it’s all about balance. Your physical stores are a vital component of an omnichannel strategy – now is the time to think holistically about your channels, says our Retail SVP, Thomas Fell.
The brick-and-mortar store is here to stay, although we often get asked about what the future holds for it. I’m confident that …
When “Ubiquitous” Doesn’t Apply …
“Much is made of the ubiquity of the Internet,” notes our product manager for portfolio development within global self-service hardware, Keith Burwell. “How did we ever get along before the ability to Instagram our post-workout latte pics? We are the connected collective. Which is why mobile and web banking are making such strong headway in the market. It only makes sense, right?
“Until you realize that LESS than HALF of the world’s population has access to the Internet. Hashtag (#truestory). According to this chart, only 47% of worldwide inhabitants have the ability to post a daily selfie. The number is even worse when you look at regional data. Once again, financial access becomes a problem. If half of the world can’t get online, they need to find access to banking services in some other way.”
“This is where we come in. We’re working on solutions to provide villages and rural global citizens with the ability to gain access – not only to cash, but to financial services – in order to raise buying power, leverage small business loans, and create wealth. See my post on the topic here.
So the next time you use your phone to Apple Pay for your #streettaco or just check your balance, remember you are one of the lucky half. Diebold Nixdorf is working hard for the rest.”
How To: Thwart Skimming
Skimming attacks occur with alarming frequency around the globe. Our Senior Director of Core Software and ATM Security, Nick Billett, outlines the current-state threats and the ways we’re helping our banking partners stay one step ahead.
Checkmate. Regardless of where you are in the world or in what language it’s spoken, most people recognize checkmate as a word that signals …
Unraveling Cassette Security
It may not be the flashiest topic in the ATM industry, but if your cassettes aren’t secure, your cash isn’t either. Members of the ATM Security Association, including contributors from Diebold Nixdorf, recently released a comprehensive examination of “the complex ecosystem” of the self-service terminal cassette. The membership of the Security Association identified cassette security as a key priority; explore the white paper to find out how you can better protect your cash network-wide:
Money first took the form of paper notes when the Chinese introduced this form of currency during the Tang Dynasty (A.D. 618–907) because of its …
Andy Talks Retail
In a recent interview with German retail magazine, Lebensmittel Zeitung (subscription only), our CEO Andy Mattes offered some perspective on Diebold Nixdorf’s go-forward strategy as it relates to retail. “The retail sector is a real jewel, a business area with tremendous expansion potential,” he explained. Andy emphasized our organization’s continued commitment to retailers, and noted that a prime target of enhanced retail efforts will be the United States market.
Nach der Übernahme von Wincor Nixdorf durch den US-Konkurrenten Diebold bekennt sich das Management des fusionierten IT-Unternehmens …
Blog: The Cashless Branch Challenge
C’mon, admit it. You’ve thought about going cashless, right? We’re not talking about your entire network (not when there’s $5 trillion in currency circling the globe), but maybe at a single branch? Our Global Advisory Services Manager, Sergio Laprade, makes his case:
If your tellers showed up to work tomorrow and you told them they wouldn’t be handling cash anymore, would this be the reaction?
Retail Trend: Lifecycle Management
Managed services for the retail industry (e.g. end-to-end store operations including related central applications on a global scale, and also global rollout and deployment of IT solutions) have all been growing in popularity in recent years. Lothar Wolf, our Retail Marketing Solutions Manager, has seen an increase in retailers’ interest in store lifecycle management. “There is strong competition in the retail market today,” he explains. “Stores feel the pressure to improve productivity, and there have been changes to the dynamics and development of the sales lines. Additionally, we’ve seen an increasing push toward digitalization.”
Has your organization considered the benefits of store lifecycle management? Find out how our retail solutions can help you focus on your core business objectives:
What an incredible new era for our organization! Check out these great employee photos from last week, when we officially unveiled the new Diebold Nixdorf logo at our world headquarters in Canton, Ohio and our European headquarters in Paderborn, Germany. #HelloDN
Today’s “Of Course!” Moment: EMV Works
In a recent article on the EMV migration, PYMNTS.com writes, “At Mastercard’s top 5 EMV-enabled merchants, counterfeit card fraud is down over 60 percent since the liability shift.” At Diebold Nixdorf, we’ve been working with clients across the U.S. to make sure they’re ready for the switch. Find out more about how to manage a successful implementation (including our latest white paper on EMV) in this post from our Principal Product Manager for ATM Security and Peripherals Portfolio, Marcelo Castro:
By now, you’re probably familiar with the EMV liability shift happening this year – and if your work touches ATM operations at all, you probably …
@WatsonDevon, VP Software Research & Strategy
Check out where we’ve been, and where we’re headed.
Industry Collaboration: Analytics
Where is your organization at with predictive analytics? Our Director of Innovation, Douglas Hartung, collaborated with a working group of international bankers and service providers assembled by the Mobey Forum on a new white paper that explores how financial institutions can tap into rich data resources. Read more about the project and download the paper:
This first white paper of the new series discusses the value of predictive analytics for the financial industry and answers the question ...
Retail Perspective: Globalization
Consumers’ demands are becoming more and more similar around the globe, notes our Head of Industry Marketing, Retail, Sabine Gruen. This is the right time for the emergence of global brands, and a trigger for retailers to expand their business into new geographical markets and address a bigger audience.
"For highest efficiency, they should multiply approved store concepts, relying on scalable IT infrastructure, standardized processes and of course on a team that transfers the central strategy into local markets and every single store." Her findings are backed by a recent report from Deloitte, which says, "International expansion – including stand-alone stores, department store concessions and e-commerce – continued to be an important driver of sales and profits.” Read the entire white paper:
In the world of retailing, much attention has been focused lately on the competitive threat to stores coming from online retailing …
A Message from Our CEO
“Together with you, we will change this industry and set a new bar and a new standard for convenience, security, innovation and customer service.” Hear from our CEO, Andy Mattes, about how we’re enabling connected commerce on a global scale through our enhanced breadth, service infrastructure and capacity for innovation.
Diebold and Wincor Nixdorf are combining to create a powerhouse organization for the financial and retail markets. As the world leader in connected commerce …
Introducing Diebold Nixdorf
“We are transforming in an industry that’s transforming, and our entire organization is inspired by the opportunities ahead. As Diebold Nixdorf, we’re determining the future, guiding our customers strategically for the long term and forging the path for innovation.”