Registration of Availability Packs and reporting of system failures of BEETLE POS systems.
Arrival Time Window
Get detailed information as to when your service technician will arrive on site.
Search our extensive library of how-to and troubleshooting videos on your equipment to get step-by-step instructions that are simple and easy to understand.
Service Request Management
Initiate and manage equipment service requests through our customer portal.
Service Electronic Reporting Access System (SERAS)
Log in to keep your self-service terminals in top shape for consistent, reliable transaction flow across your entire fleet.
Software Update Notification
Keep current on software updates for Microsoft Windows® operating systems deployed on your Diebold ATMs.
Phoenix Customer Care Portal
Log in and access the customer care portal for software updates and releases for VISTA, COMMANDER and XPRESSION.
Customer Reference Manuals
Search for manuals to facility and security products, POS and Kiosk Systems and Peripherals.