ProView™ Operations Suite
Monitor. Automate. Optimize.
Today’s consumers expect “anytime, anywhere” access from the self-service channel, leaving financial institutions with the
challenge of optimizing availability without driving up costs. For many FIs, this challenge can quickly become overwhelming.
With end-to-end management and remote-resolution capability, ProView™ Operations Suite delivers consistent, reliable
operation across any size fleet, and not just ATMs.
Monitoring customers report beyond 99 percent availability.1
Resolves on average 35% of software issues automatically, and 99% without a local visit.2
78% of FIs either track fleet assets manually, rely on hardware vendors or simply don't have a good picture of their ATM inventory.3
A recent study on ATM management revealed that 85% of FIs implement some sort of software update monthly or on a more frequent basis.4
ProView Operations Suite is a comprehensive solution for the remote monitoring, administration, automation and
availability optimization of multi-vendor systems in banking and retail networks; and offers the following components:
ProView Availability Monitoring & Management
Provides, via an agent, remote status monitoring and notification for real-time problem detection, diagnosis and resolution.
ProView Business Intelligence
Leverages data from events throughout the fleet for analysis and optimization of business priorities.
ProView Incident Manager
Automates the ticketing process and tracks the service call, including ensuring Service Level Agreements (SLA's) as are being met and reoccurring problems are identified and addressed.
ProView Inventory Manager
Allows the collection and reporting of installed software, firmware, hardware and monitors their changes.
ProView Security Manager
A special communication package designed to work with our Terminal Security Suite. Fraud detection based on event patterns and event correlation and BIOS password management complement the functions.
ProView Software Manager
Automates the software distribution process and schedules software patches (or images) to the terminal.