Corporate Responsibility

SUPPLY CHAIN TRANSPARENCY & ENVIRONMENTAL POLICY

Diebold Nixdorf is committed to continual improvement of its environmental performance and reduction of potential environmental impacts. We’re focused on enhancing conservation of energy and natural resources; preventing pollution through minimizing the release of any pollutant that may cause environmental damage; disposing of waste through safe and responsible methods; reusing and diverting waste from landfills when possible; minimizing environmental risks by employing safe technologies and operating procedures; and by being prepared for emergencies. Our company and its employees must comply with all applicable environmental laws and regulations.

Management Systems

Throughout Diebold Nixdorf, Inc. each of our organizations, departments, and facilities strive to provide a quality process, product, or service to our internal or external customer.  We do this by evaluating “Best Practices” within our business model and/or similar business models, by developing a standard Quality tool set (Diebold Advanced Quality System Manual, DAQS), by utilizing advanced Quality / Lean practices (Lean Six Sigma, Shainin, etc.), along with investing in training of our associates.
                
Diebold Nixdorf, Inc. undergoes regular ISO 9001: 2008 audits by our third party registrar, additional 3rd party regulatory / governmental audits, customer walkthroughs/visits/audits, and Diebold associate ISO 9001: 2008 internal audits along with financial internal audits.  These inputs result in continual improvement activities to improve our Quality Management System and associated processes.  Diebold Nixdorf maintains various ISO 9001: 2008 certifications, as described in our Quality Manual, throughout the globe.

 

We evaluate our processes/products in the following manners:

  • Suppliers are evaluated and monitored by our Procurement, Materials, and Supplier Quality organizations and programs are in place to drive a closed loop, continual improvement corrective action system.
  • Diebold Nixdorf Manufacturing facilities are measured and monitored by various organizations to evaluate delivery, product quality, and reliability of product.
  • Diebold Nixdorf’s Design and Development process evaluates overall project and general process performance to evaluate improvement activities to drive faster design cycle producing a more reliable product.
  • Diebold Nixdorf Support and Planning organizations monitor process measures to assist the company in meeting its financial and internal goals.
  • Diebold Nixdorf measures customer satisfaction through Voice of the Customer surveys and reviews by management with those customers.
  • Diebold Nixdorf invests in our Leadership through training and support activities.
  • Globally the following facilities are certified to the ISO 9001 standard; Headquarters in North Canton OH, Global Service Logistics in North Canton OH, India Development Center, and all global manufacturing facilities.  Please contact Diebold Nixdorf for a copy of our current ISO 9001 certifications.

 

The following new product manufacturing or assembly plants are certified under International Organization for Standardization’s ISO 14001 standard for environmental management systems: 

Conflict Minerals

Diebold Nixdorf's objective is to eliminate conflict minerals from its supply chain that directly or indirectly finance or benefit armed groups in the Democratic Republic of the Congo (DRC) or an adjoining country. We do not, however, ban ethically sourced minerals from the DRC and adjoining countries. Our suppliers are expected to share these objectives.

We conduct due diligence on our supply chain to enhance transparency and identify the country and smelter or refiner of origin of the conflict minerals that may be used in our products. Suppliers must participate in Diebold Nixdorf's due diligence processes, provide complete and accurate information when requested, and perform similar due diligence on their own supply chains.

Conflict minerals are defined as columbite–tantalite (tantalum ore), cassiterite (tin ore), gold, wolframite (tungsten ore) or their derivatives (tantalum, tin, tungsten and gold).

Read our 2016 Conflict Minerals Report for additional information.

Human Rights

Diebold Nixdorf engages in efforts to monitor its operations and supply chain and supports the elimination of any discovered form of modern slavery, including the recruitment, harboring, transportation, provision, or obtaining of a person for labor or services through the use of force, fraud, or coercion for the purpose of subjection to involuntary servitude, peonage, debt bondage, or slavery.

Read our California Transparency in Supply Chains Act & UK Modern Slavery Act Disclosure Statement for additional information.

 

SOCIAL CONSCIENCE

Social Equity

We respect employee rights, commit to a workforce free from unlawful discrimination, and provide safe working conditions. We comply with applicable health and safety laws, codes and ordinances, and provide equal opportunities.

Financial Literacy

We’re working with Operation Hope to help provide financial services to the underbanked and unbanked populations around the world. Read press release.

Community Engagement

Whether building homes, raising money for local charities or volunteering time with local children, we are mindful of and involved with the communities where we operate and serve. When Diebold Nixdorf becomes part of a community, we are committed to supporting that community’s people and events.

Diversity Commitment

We believe that an environment of mutual trust and respect, coupled with a commitment to diversity and education, will drive Diebold Nixdorf to be creative, innovative and successful.
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