The creation of frictionless journeys for bank staff are an important part of banking transformation. While automation, digitization and omnichannel are part of the equation, transformation is not complete without also focusing on in-branch people and processes. Adjustments to staffing models and processes goes hand-in-hand with improvements to customer journeys—by equipping staff with relevant consumer data they become better advisors and can better serve the customer on their financial journey. Create seamless staff journeys - within the branch and your back office.
Increase your agility and see how your staff can be relieved/supported with the right operating model for you and a managed services plan for modern banking.