In a three-part series that began last week , I’m exploring a critical reason your organization doesn’t act like a startup: often large enterprise companies just can’t pivot, flex and react as quickly as a nimble fintech firm.
But there is a way for large companies to scale the fintech approach, and trickle it down into every layer of the organization. It requires a shift in priorities, underpinned and enabled by a strategic managed services partnership. In my first post on this topic, I explored the answer to a very common question: Why should my organization consider managed services?
Today, I want to get into some tactical processes that can drive success. Because that’s the second common question I often get asked by customers: How can we ensure success when we implement a managed services model?
Enterprise organizations are no strangers to transformation – it’s a core capability that ensures longevity. According to Forrester’s 2015 Global Business Technographics Business and Technology Services Survey, 67% of the global services decision-makers polled “rated undertaking major business/digital transformation a high or critical priority.”
Yet there are dramatic risks associated with transformation, notably illuminated in a McKinsey & Co. study that found companies with the most severe change management deficits realized just 35% of the value they expected to get out of a major change.
Fear of a vastly reduced ROI can stymie even the most well-intentioned projects. That’s why Diebold Nixdorf’s Consulting Services team advocates two major components for successful large-scale initiatives:
Bold splashes of work often look good on paper, but pale under the harsh lights of cost-to-benefit analysis and free-cash availability. Small dashes of color, painted thoughtfully and with respect to the processes and structures already in place, can eventually reveal a beautiful new picture of success.
Watch for the final post in this series, when I’ll discuss the end result of implementing a managed services model: the benefits you can expect to see. Interested in talking about how Diebold Nixdorf managed services could drive a stronger ROI for your organization? Let’s talk.