Blog: Real Meets Virtual: Experience Our Solutions in Your Space

July 28, 2021  |  RAHUL SINGH

In a world where the boundaries between physical and digital are blurring, DN Visualizer, our latest mobile app, helps you experience banking and retail self-service technology like never before – through Augmented Reality (AR).

Over the past year, business travel has been at a standstill – but business has gone on. Organizations of all types from banking to retail have had to reinvent on the fly, looking for ways to digitize nearly every aspect of customer interaction. And they have done so without the benefit of travel.

As the world cautiously reopens, we have found ourselves in an environment that has adapted to a new way of living and working. For those managing and designing banking and retail spaces to adapt to our current and future needs, some challenges emerged: How do I learn about the latest technologies and displays available? How can I interact with them without travel? Can I see self-service technology in real life, without incurring expensive shipping and restocking costs?

As Customer Experience enthusiasts at DN, we are in constant pursuit of going beyond the ‘wow.’ One question that we kept asking ourselves, in the backdrop of travel restrictions, was: How can we help our customers see a real-life self-service terminal, in their own environment?

To us, AR was the most feasible, exciting and user-friendly solution. Researchers estimate that nearly 83.1 million consumers in the U.S. (~15% of the population) used AR monthly in 2020.1 This rapid adoption of AR is only likely to increase in the new normal, as researchers expect the number of global smartphone AR users to exceed 3.5 billion by 2022.2

We are excited to introduce the new DN Visualizer mobile app for iOS and Android devices. It’s the most immersive way for banks and retailers to experience self-service technology and plan their environments of the future – anytime, anywhere.

Experience Banking and Retail Self-Service Technology Like Never Before
Now available through the Apple App Store and Google Play, the Diebold Nixdorf DN Visualizer-AR is a first-of-its-kind augmented reality tool that allows you to place the latest DN SeriesTM ATMs and DN SeriesTM EASY self-checkout solutions into your environment.

Simply start by downloading the app on your mobile device and select either the Banking or Retail solutions. From there, position the device wherever you envision the solution and make it appear at the push of a button. Once in place, you can see how it looks in your space – but it doesn’t end there. You can walk up to it, change privacy panel colors to match your brand, configure settings, and you can tap different areas to explore the customer experience and Connected Commerce features it provides.

Additionally, for designers and planners, you can view dimensions on your floor to see how the terminal fits or change it to X-ray view so you can see many of the inner workings of the unit. And you can do it all from your branch, store, home or backyard.

Start Visualizing the Future
As the world continues to evolve and adapt, the DN Visualizer is one of the most immersive ways to find inspiration for banking and retail environments. And as you’re exploring the possibilities for your store or branch, you are just a few clicks away from requesting an in-person or virtual visit to one of our Global Customer Experience Centers and exploring even more.

Visit the Apple App Store® or Google Play™ store to get on your way.



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