Retail Insights

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Mindshare: Mobile Consumer Journeys | What to Expect in 2022 and How to Manage Them

We talked to retail analyst Alan Burt, from UK-based research and consulting firm RBR, and our own Leyla Feghhi about how mobile self-scanning is being adopted globally and how retailers can ensure these mobile journeys are always available.

Case Study: Advancing the Self-Service Journey with Customer-Centric Check-Out Technology

Learn how tegut partnered with Diebold Nixdorf during a recent expansion phase to create a strategic, comprehensive approach to modern checkout.

Blog: Contactless and frictionless shopping experience for a more safety-aware world

The COVID-19 pandemic has disrupted retail to a point of no return. It has brought forward digital transformation and changed the way consumers want to shop.

Case Study: A Boutique, Customized Shopping Experience

Learn how Finiper Group/Iper La Grande i embarked on a new strategy to better serve their customers by partnering with Diebold Nixdorf.

Video: How We Created a Customized Shopping Experience at Iper la Grande i, Milan
Video: How We Created a Customized Shopping Experience at Iper la Grande i, Milan

Speed, flexibility and simplicity are central to customer experience at Iper La Grande i. Check out the innovative and user-friendly concept of its first new Rozzano hypermarket.

Video: Vynamic™ Self-Service UI
Video: Vynamic™ Self-Service UI

The Vynamic Self-Service UI is a fast, reactive, clear, intuitive, familiar and robust user interface. It enables the best consumer experience due to its easy adaptation to different retail industries.

Blog: 10 Ways to Make Self-Checkout More Fun (and More Efficient)

Advanced self-service technology puts the customer first by eliminating friction throughout customer journeys and enhancing customer experiences. This requires smart UI technologies that support fast, intuitive, responsive and robust checkout flows without wasting time on avoidable interruptions.

Podcast: Know Your Shopper Types for Customer Journeys

In this episode of COMMERCE NOW, Anja Popp and Bill Inzeo help you get to know your shopper types and offer the right customer journey.

Mindshare: Get to Know Your Shopper Types and Offer the Right Journey

Retailers are at a critical inflection point: evolve consumer and staff journeys—including store infrastructure—or risk being outperformed by more agile retailers. We encourage retailers to assess their IT and business teams to find ways to improve the customer experience and staff journeys with mobile technology. We talked to retail strategy expert Bill Inzeo and our own Anja Popp about how mobile journeys can enhance the shopping experience and offer certain segments the option they’ve been waiting for.

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