Retail Insights

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Podcast: Open Retailing - Essential for a Successful Self-Service Strategy

In this podcast we will discuss how open retailing is vitally important to retailers today. The COVID-19 pandemic has created a lot of changes for retailers and we discuss the importance for retailers to change, adapt and evolve their consumer journey's as quickly as possible.

Podcast: Stacking Benjamins

On this episode of COMMERCE NOW, you will hear from Diebold Nixdorf CMO Devon Watson, who recently was a guest on the Stacking Benjamins podcast. Devon spoke with Joe Saul-Sehy, and was on their Friday FinTech segment, where they discussed the hottest new tech hitting your wallet, and the merchants you'll someday shop with again.

Podcast: Location and Data Boost Self-Checkout Conversions

In a follow-up conversation with Karen Webster from Pymnts.com, Carl von Sydow from Diebold Nixdorf recounted that self-checkout store data is not complicated or complex — it’s pretty simple information, including time stamps, the number of items in a basket and whether certain items are age-restricted, but paying close attention to the data will ensure an optimal customer journey throughout the check-out process.

Podcast: Using Data to Increase Checkout Conversions - In-Store

Retailers and grocers want to streamline the in-store checkout experience and increase conversions. Diebold Nixdorf’s Carl von Sydow tells Karen Webster from Pymnts.com transaction data can help firms find the optimal checkout footprint that fits, on a case by case basis.

Podcast: Streamlining the Store to Simplify Shopping

On this episode, we sat down with Joe Skorupa, editorial director and feature blogger for RIS News and Ensemble IQ Media Portfolio. Recently RIS News released a targeted research study and article on streamlining the store to simplify shopping. We discuss this research and some of the main challenges retailers are dealing with in their shopping journeys.

Podcast: Empower Your Retail Customers

Listen in as we discuss how retailers are empowering their customers to shop and check-out the way they want, faster and without friction.

Podcast: The Year of Retail Self-Service

Listen as we discuss how self service has woven its way into so many of our daily activities from paying for gas to checking into a flight and really what are the consumer expectations for these types of offerings.

Podcast: Self-Service Retail - Shifting Expectations

Self-service checkout technology is transforming the way Americans think about customer service.

Podcast: Amazon Effect - How To Compete With Online Retail Giants

Amazon shook up the retail space by introducing their own brick-and-mortar retail space, but they added a twist. With the use of an app, a combination of sensors and cameras, the store tracks a consumer’s purchases and charges their Amazon card when they walk out. It’s the epitome of quick and convenient, and it’s got a lot of traditional retailers on edge.

Podcast: Please Mind the (Brick and Mortar) Gap

On this episode, we cover the evolution of the traditional brick-and-mortar store.

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