Retail Insights

January 07, 2021  |  by Reint Jan Holterman

As we all know, “the times, they are a-changin” and retailers will have to support new types of journeys in 2021 that acknowledge the reduction in physical interactions between consumers and staff while in store,

September 30, 2020  |  by Matt Redwood

As a result of the pandemic, many retailers discovered that they lacked the IT agility to implement changes swiftly and effectively, illuminating a challenge that the industry must address so it can thrive moving forward: the need for an open, flexible infrastructure that can adapt to rapidly evolving customer journeys.

July 22, 2020  |  by Carl von Sydow

Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout is a perfect example of how store digitalization can facilitate important adjustments to the shopping experience.

June 22, 2020  |  by Reint Jan Holterman

In a previous blog article, we looked at Storevolution™ as an approach and a program to support retailers coping with continuously changing processes in retail. In this blog we take a closer look at two real-life examples in which the Storevolution approach was applied in practice.

May 18, 2020  |  by Reint Jan Holterman

Retail will be one of the most disrupted industries over the next 10 years, which is why retail leaders are urged to move their focus to adaptability. While changing the retail enterprise into a more adaptable one, the consumer experience has become king.

March 25, 2020  |  by Matt Redwood

Attending these two shows presented an excellent opportunity to take a look at retailer viewpoints on opposite sides of the Atlantic. The key takeaway was, self-service is the path forward.

March 13, 2020  |  by Arvin Jawa

Designing self-service shopping journeys can play a pivotal role in making sure shoppers find the items they need and checkout as efficiently and quickly as possible – effectively bolstering customer loyalty and driving sales.

December 02, 2019  |  by Carl von Sydow

Self-service solutions are helping retailers around the globe capture that excitement and fun to create new opportunities to engage with customers.

May 15, 2018  |  by Diebold Nixdorf

Learn why QSRs are turning to kiosks to improve operational efficiencies and the overall customer experience.

February 01, 2018  |  by Jan Blotenburg

Our Director of Product Management for Retail Software shares key themes and trends from the show in his latest blog.