Retail Insights

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Blog: Covid-19 Requires Retailers to Rethink the Concept of “Availability”

Beat consumers’ expectations with self-service solutions that are “always on”

Blog: The Importance of Openness in the Future of Retail

As a result of the pandemic, many retailers discovered that they lacked the IT agility to implement changes swiftly and effectively, illuminating a challenge that the industry must address so it can thrive moving forward: the need for an open, flexible infrastructure that can adapt to rapidly evolving customer journeys.

Blog: The Guiding Principle Your Retail Organization Needs During and After COVID-19

No one could have predicted a situation of lock-downs on a global scale, impacting billions of people in their daily lives. Yet, it raises the question: how we can anticipate these type of events? How we can formulate a strategy in the face of uncertainty? Openness will be the guiding principle on top of which you can leverage and extend new services to consumers in the fastest possible way

Blog: Preparing for the Post-Pandemic Environment Will Test Retailers’ Flexibility

Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout is a perfect example of how store digitalization can facilitate important adjustments to the shopping experience.

Blog: Storevolution™ Applied in Real Life

In a previous blog article, we looked at Storevolution™ as an approach and a program to support retailers coping with continuously changing processes in retail. In this blog we take a closer look at two real-life examples in which the Storevolution approach was applied in practice.

Blog: Retail’s Flexibility in Responding to the Current Pandemic

Retail will be one of the most disrupted industries over the next 10 years, which is why retail leaders are urged to move their focus to adaptability. While changing the retail enterprise into a more adaptable one, the consumer experience has become king.

Blog: A Tale of Two Conferences: From NRF to EuroShop, One Key Theme Emerged

Attending these two shows presented an excellent opportunity to take a look at retailer viewpoints on opposite sides of the Atlantic. The key takeaway was, self-service is the path forward.

Blog: How Retailers Can Deliver the Item at the Top of Shoppers Lists

Designing self-service shopping journeys can play a pivotal role in making sure shoppers find the items they need and checkout as efficiently and quickly as possible – effectively bolstering customer loyalty and driving sales.

Blog: One Solution, Three Benefits: How Self-Service Kiosks are Transforming the Dave & Buster’s Customer Experience

Self-service solutions are helping retailers around the globe capture that excitement and fun to create new opportunities to engage with customers.

Blog: 10 Reasons to Get Serious About Mobile Retailing (in Case You Aren’t Already), Part Two

In part two of this series of mobile retailing, we discuss the other 5 reasons the mobile channel shouldn't be treated as an afterthought.

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