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January 07, 2021 | by Reint Jan Holterman
As we all know, “the times, they are a-changin” and retailers will have to support new types of journeys in 2021 that acknowledge the reduction in physical interactions between consumers and staff while in store,
September 30, 2020 | by Matt Redwood
As a result of the pandemic, many retailers discovered that they lacked the IT agility to implement changes swiftly and effectively, illuminating a challenge that the industry must address so it can thrive moving forward: the need for an open, flexible infrastructure that can adapt to rapidly evolving customer journeys.
May 18, 2020 | by Reint Jan Holterman
Retail will be one of the most disrupted industries over the next 10 years, which is why retail leaders are urged to move their focus to adaptability. While changing the retail enterprise into a more adaptable one, the consumer experience has become king.
March 25, 2020 | by Matt Redwood
Attending these two shows presented an excellent opportunity to take a look at retailer viewpoints on opposite sides of the Atlantic. The key takeaway was, self-service is the path forward.