Retail Insights

Showing: 20 items

Refine By
Mindshare: Get to Know Your Shopper Types and Offer the Right Journey

Retailers are at a critical inflection point: evolve consumer and staff journeys—including store infrastructure—or risk being outperformed by more agile retailers. We encourage retailers to assess their IT and business teams to find ways to improve the customer experience and staff journeys with mobile technology. We talked to retail strategy expert Bill Inzeo and our own Anja Popp about how mobile journeys can enhance the shopping experience and offer certain segments the option they’ve been waiting for.

Blog: What Makes the Difference between a Good and Bad Shopping Experience?

Vynamic Smart Assist provides real-time status of touchpoints or transactions anytime, anywhere, in-store, on any device. An assistant can easily clear an intervention and support customers on short notice.

Blog: The Power of Personalization in Store

There’s a strong case for looking at how we can make the store experience feel more dynamic, compelling, and easy. The ability to better capture and use data in stores, to roll out new services and to personalize offers, requires further channel integration of IT systems.

Case Study: Flexibility and Seamless Implementation are Key

Co-op UK, owned by 4.6 million active members, is the largest consumer cooperative in the United Kingdom. With Diebold Nixdorf as a trusted strategic partner, they’re innovating new ways to fulfill their consumers’ needs—often before consumers are even aware of those needs

Podcast: Retail Mobile Technology: The Great Untapped Opportunity

In this Special Podcast, Zebra Technologies and Diebold Nixdorf come together to discuss how retail is being disrupted on multiple fronts while trying to meet demanding consumer expectations. Retailers need to simultaneously transform their IT landscape to ensure high availability, align well-orchestrated staff processes and offer the ultimate consumer experience across all channels, all while trying to keep profitable.

Podcast: Kiosks and the Self-Service Consumer Journey

In this special episode, COMMERCE NOW teams up with Kiosk Marketplace to discuss the increased interest in Self-Service Kiosks. Due to the convergence of consumer preference for self-service, COVID related avoidance of human to human interaction and retailers automating tasks to free staff for more involved duties, self-service kiosks are on the rise.

Whitepaper: The Future of Retail is Modular

Explore how modularity can help retailers offer consumers more choice in their personal shopping experiences.

Blog: 2020 Was A Turbulent Year for Retail Trends—And What Does it Mean for 2021?

As we all know, “the times, they are a-changin” and retailers will have to support new types of journeys in 2021 that acknowledge the reduction in physical interactions between consumers and staff while in store,

Blog: The Importance of Openness in the Future of Retail

As a result of the pandemic, many retailers discovered that they lacked the IT agility to implement changes swiftly and effectively, illuminating a challenge that the industry must address so it can thrive moving forward: the need for an open, flexible infrastructure that can adapt to rapidly evolving customer journeys.

Blog: Retail’s Flexibility in Responding to the Current Pandemic

Retail will be one of the most disrupted industries over the next 10 years, which is why retail leaders are urged to move their focus to adaptability. While changing the retail enterprise into a more adaptable one, the consumer experience has become king.

Let's Connect

I am interested in Go