Retail Insights

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Blog: Is the No-Touch Shopping Journey Becoming the New Normal in Retail?

Vynamic Smart Control – Screen Mirroring gives consumers more control over their transactions and provides more options for an engaging in-store experience. For consumers who have concerns around touching devices in stores, it provides an additional avenue to conduct their transactions.

Mindshare: Customer Loyalty in Retail: The Future of Loyalty in the Post-COVID Era

We talked to loyalty experts Mary Pilecki and our own Nicolas Pelletier about how loyalty in retail is transitioning due to changes in customer behavior and with the introduction of new technologies.

Mindshare: Mobility - A Key Enabler for Connected Commerce

Retail is being disrupted on multiple fronts: While trying to meet demanding consumer expectations, retailers need to simultaneously transform their IT landscape, ensure high availability, align well-orchestrated staff processes, offer the ultimate consumer experience across channels and at the same time be profitable.

Blog: The Power of Personalization in Store

There’s a strong case for looking at how we can make the store experience feel more dynamic, compelling, and easy. The ability to better capture and use data in stores, to roll out new services and to personalize offers, requires further channel integration of IT systems.

Product Card: Vynamic Engage | Increase Customer Loyalty with Personal Engagements on Every Channel

Being successful in retail is all about delivering personalized experiences to consumers, both in-store and online. Vynamic Engage can help your retail organization address consumers’ individual needs and brand preferences, with new and smart ways to engage with each individual consumer, at every step of the consumer journey

Case Study: Flexibility and Seamless Implementation are Key

Co-op UK, owned by 4.6 million active members, is the largest consumer cooperative in the United Kingdom. With Diebold Nixdorf as a trusted strategic partner, they’re innovating new ways to fulfill their consumers’ needs—often before consumers are even aware of those needs

Podcast: Retail Mobile Technology: The Great Untapped Opportunity

In this Special Podcast, Zebra Technologies and Diebold Nixdorf come together to discuss how retail is being disrupted on multiple fronts while trying to meet demanding consumer expectations. Retailers need to simultaneously transform their IT landscape to ensure high availability, align well-orchestrated staff processes and offer the ultimate consumer experience across all channels, all while trying to keep profitable.

Blog: What’s in Store for Loyalty in Retail?

It’s evident that handing out the smartest rewards and most appealing offers is no longer good enough. Winning and retaining customers in the post-COVID era requires retailers to reimagine their loyalty and customer engagement strategies

Blog: Loyalty in Fuel Retail is more than just collecting points

Many fuel retailers fostered brand loyalty by handing out dedicated fuel cards and fleet cards, offering the possibility to accrue loyalty points for each liter or gallon of fuel purchased. These points could then be spent on non-fuel items in the store. With the shift in focus from fuel to convenience, the relevancy of these type of fuel-centric loyalty programs is evaporating. Fuel retailers must look for other ways to keep customers coming back, and to distinguish themselves.

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