Retail Insights

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Blog: Embrace an Open and Flexible Self-Service Customer Journey

To thrive in the competitive retail environment, retailers must adopt an open-platform approach to streamline processes and support faster innovations.

Blog: Building the Connected Forecourt of Tomorrow

The role of the fuel station has quickly emerged from a ‘petrol dispensing area’ to an access point for a whole range of convenience services that make customers’ lives easier. Learn how the forecourt plays a key role in improving the customer experience and opertional efficiency of a gas station.

Blog: The Two Key Trends Influencing Fashion Retail

Sustainability and digitization are reshaping the fashion retail industry. In this blog we take a closer look at both transformational forces—and their implications for fashion brands.

Mindshare: Get to Know Your Shopper Types and Offer the Right Journey

Retailers are at a critical inflection point: evolve consumer and staff journeys—including store infrastructure—or risk being outperformed by more agile retailers. We encourage retailers to assess their IT and business teams to find ways to improve the customer experience and staff journeys with mobile technology. We talked to retail strategy expert Bill Inzeo and our own Anja Popp about how mobile journeys can enhance the shopping experience and offer certain segments the option they’ve been waiting for.

Blog: The Times, They Are a-Changin’

Due to COVID-19, fuel & convenience retailers need new technologies that promote low- and no- contact shopping journey's.

Blog: How Retailers Can Deliver the Item at the Top of Shoppers Lists

Designing self-service shopping journeys can play a pivotal role in making sure shoppers find the items they need and checkout as efficiently and quickly as possible – effectively bolstering customer loyalty and driving sales.

Blog: NACS 2019: My Three Takeaways on Trends and Innovations in the Fuel & Convenience Market

The fuel and convenience industry focus is shifting in response to emerging customer trends. Our retail expert shares his three takeaways from NACS 2019.

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