Retail Insights

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Blog: The Times, They Are a-Changin’

Due to COVID-19, fuel & convenience retailers need new technologies that promote low- and no- contact shopping journey's.

Blog: The Importance of Openness in the Future of Retail

As a result of the pandemic, many retailers discovered that they lacked the IT agility to implement changes swiftly and effectively, illuminating a challenge that the industry must address so it can thrive moving forward: the need for an open, flexible infrastructure that can adapt to rapidly evolving customer journeys.

Blog: The Guiding Principle Your Retail Organization Needs During and After COVID-19

No one could have predicted a situation of lock-downs on a global scale, impacting billions of people in their daily lives. Yet, it raises the question: how we can anticipate these type of events? How we can formulate a strategy in the face of uncertainty? Openness will be the guiding principle on top of which you can leverage and extend new services to consumers in the fastest possible way

Blog: Storevolution™ Applied in Real Life

In a previous blog article, we looked at Storevolution™ as an approach and a program to support retailers coping with continuously changing processes in retail. In this blog we take a closer look at two real-life examples in which the Storevolution approach was applied in practice.

Blog: A Tale of Two Conferences: From NRF to EuroShop, One Key Theme Emerged

Attending these two shows presented an excellent opportunity to take a look at retailer viewpoints on opposite sides of the Atlantic. The key takeaway was, self-service is the path forward.

Blog: How Retailers Can Deliver the Item at the Top of Shoppers Lists

Designing self-service shopping journeys can play a pivotal role in making sure shoppers find the items they need and checkout as efficiently and quickly as possible – effectively bolstering customer loyalty and driving sales.

Blog: NACS 2019: My Three Takeaways on Trends and Innovations in the Fuel & Convenience Market

The fuel and convenience industry focus is shifting in response to emerging customer trends. Our retail expert shares his three takeaways from NACS 2019.

Blog: Retail Self-Service: Today, it’s WAY More than Self-Checkout

Smartphones have changed the game. And that means big repercussions for how retailers think about self-service in their stores. Our retail expert takes a look at industry trends.

Blog: How Self-Service is Transforming Fast Fashion & In-Store Retail Experiences

At our recent TechStyle pop-up shop in London, we showcased a checkout solution that does just that. An innovative “fashion table,” our SCO specifically designed for retail empowers shoppers to scan their own items or even place all of their items on the table at once to be scanned in bulk through RFID technology.

Blog: New Data: Consumers’ Shifting Expectations to Self-Service Retail

Self-service checkout technology is transforming the way Americans think about customer service.

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