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September 30, 2020 | by Matt Redwood
As a result of the pandemic, many retailers discovered that they lacked the IT agility to implement changes swiftly and effectively, illuminating a challenge that the industry must address so it can thrive moving forward: the need for an open, flexible infrastructure that can adapt to rapidly evolving customer journeys.
September 22, 2020 | by Reint Jan Holterman
No one could have predicted a situation of lock-downs on a global scale, impacting billions of people in their daily lives. Yet, it raises the question: how we can anticipate these type of events? How we can formulate a strategy in the face of uncertainty? Openness will be the guiding principle on top of which you can leverage and extend new services to consumers in the fastest possible way
July 22, 2020 | by Carl von Sydow
Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout is a perfect example of how store digitalization can facilitate important adjustments to the shopping experience.
July 06, 2020 | by Manfred Debus
Having accurate retail occupancy data is a must. There are simple and non-intrusive solutions on the market that do not require staff members to watch the entrance at all times. Real-time occupancy counting and monitoring technologies are available that are reliable and can be installed quickly.
June 22, 2020 | by Reint Jan Holterman
In a previous blog article, we looked at Storevolution™ as an approach and a program to support retailers coping with continuously changing processes in retail. In this blog we take a closer look at two real-life examples in which the Storevolution approach was applied in practice.
May 18, 2020 | by Reint Jan Holterman
Retail will be one of the most disrupted industries over the next 10 years, which is why retail leaders are urged to move their focus to adaptability. While changing the retail enterprise into a more adaptable one, the consumer experience has become king.
April 10, 2020 | by Reint Jan Holterman
Only a few months ago, no one could have predicted the situation we are facing today due to COVID-19. With events rapidly unfolding across the globe, most parts of society have been disrupted, and in particular the retail industry. This article discusses a number of ways retailers are responding to COVID-19 today, and how it may transform and shape the retail industry in the mid-long term.
March 25, 2020 | by Matt Redwood
Attending these two shows presented an excellent opportunity to take a look at retailer viewpoints on opposite sides of the Atlantic. The key takeaway was, self-service is the path forward.
March 13, 2020 | by Arvin Jawa
Designing self-service shopping journeys can play a pivotal role in making sure shoppers find the items they need and checkout as efficiently and quickly as possible – effectively bolstering customer loyalty and driving sales.
January 29, 2020 | by Reint Jan Holterman
As consumer focus is shifting from “fuel-plus” to “plus-fuel,” the c-store is gaining more importance – and with that, different types of loyalty programs that go above and beyond “loyalty points per gallon of fuel” are needed.