Retail Insights

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Blog: What’s in Store for Loyalty in Retail?

It’s evident that handing out the smartest rewards and most appealing offers is no longer good enough. Winning and retaining customers in the post-COVID era requires retailers to reimagine their loyalty and customer engagement strategies

Blog: Loyalty in Fuel Retail is more than just collecting points

Many fuel retailers fostered brand loyalty by handing out dedicated fuel cards and fleet cards, offering the possibility to accrue loyalty points for each liter or gallon of fuel purchased. These points could then be spent on non-fuel items in the store. With the shift in focus from fuel to convenience, the relevancy of these type of fuel-centric loyalty programs is evaporating. Fuel retailers must look for other ways to keep customers coming back, and to distinguish themselves.

Blog: Fuel Retailers, Are You Ready to Shift Gears?

There’s a transformation taking place in the Fuel & Convenience retail market. It’s not just the energy transition from oil-based fuel to synthetic e-fuel, it is also the transition in focus from the forecourt to the c-store. We are witnessing c-stores increasingly becoming part of a larger retail trend, and we’re seeing grocery and convenience retailers growing “towards each other”.

Blog: The Two Words You’ll Be Hearing More of in 2021 Retail

Modern loyalty programs will be a critical tool for retailers to gather the information that will enable them to create personalized journeys which go beyond the “earn and burn” discount programs of the past.

Blog: 2020 Was A Turbulent Year for Retail Trends—And What Does it Mean for 2021?

As we all know, “the times, they are a-changin” and retailers will have to support new types of journeys in 2021 that acknowledge the reduction in physical interactions between consumers and staff while in store,

Blog: The Times, They Are a-Changin’

Due to COVID-19, fuel & convenience retailers need new technologies that promote low- and no- contact shopping journey's.

Blog: How Retailers Can Deliver the Item at the Top of Shoppers Lists

Designing self-service shopping journeys can play a pivotal role in making sure shoppers find the items they need and checkout as efficiently and quickly as possible – effectively bolstering customer loyalty and driving sales.

Blog: The Store of the Future offers Proximity, Speed and Convenience

C-stores already have the proximity and are located on prime locations – all they need now is to double down on speed and convenience to become an absolute winner in today’s changing retail landscape!

Blog: NACS 2019: My Three Takeaways on Trends and Innovations in the Fuel & Convenience Market

The fuel and convenience industry focus is shifting in response to emerging customer trends. Our retail expert shares his three takeaways from NACS 2019.

Blog: Self-Service in Convenience Retail: What Do Location, Speed and Food Have In Common?

The convenience retail industry is experiencing explosive growth. Our retail expert explores what it means to offer a convenient experience in today’s hyper-fast, hyper-connected world.

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