Retail Insights

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Blog: The Power of Personalization in Store

There’s a strong case for looking at how we can make the store experience feel more dynamic, compelling, and easy. The ability to better capture and use data in stores, to roll out new services and to personalize offers, requires further channel integration of IT systems.

Blog: The Two Words You’ll Be Hearing More of in 2021 Retail

Modern loyalty programs will be a critical tool for retailers to gather the information that will enable them to create personalized journeys which go beyond the “earn and burn” discount programs of the past.

Blog: 2020 Was A Turbulent Year for Retail Trends—And What Does it Mean for 2021?

As we all know, “the times, they are a-changin” and retailers will have to support new types of journeys in 2021 that acknowledge the reduction in physical interactions between consumers and staff while in store,

Blog: Reinventing the Retail Experience Defines 2020 Trends

This was the year of reinvention. That meant rapid adaptation and adoption of digital technologies for retailers. Explore the top 10 insights that defined 2020 from Diebold Nixdorf.

Blog: The Importance of Openness in the Future of Retail

As a result of the pandemic, many retailers discovered that they lacked the IT agility to implement changes swiftly and effectively, illuminating a challenge that the industry must address so it can thrive moving forward: the need for an open, flexible infrastructure that can adapt to rapidly evolving customer journeys.

Blog: Retail’s Flexibility in Responding to the Current Pandemic

Retail will be one of the most disrupted industries over the next 10 years, which is why retail leaders are urged to move their focus to adaptability. While changing the retail enterprise into a more adaptable one, the consumer experience has become king.

Blog: A Tale of Two Conferences: From NRF to EuroShop, One Key Theme Emerged

Attending these two shows presented an excellent opportunity to take a look at retailer viewpoints on opposite sides of the Atlantic. The key takeaway was, self-service is the path forward.

Blog: NACS 2019: My Three Takeaways on Trends and Innovations in the Fuel & Convenience Market

The fuel and convenience industry focus is shifting in response to emerging customer trends. Our retail expert shares his three takeaways from NACS 2019.

Blog: Cookie-Cutter Scalability Just Won’t Cut It

Cookie-cutter scalability used to be the norm for retailers looking to expand. But our retail expert argues those days are gone, and retailers need to prepare for a new paradigm.

Blog: Relevant Retail—the New Norm

Brick-and-mortar closes deals, but retail journeys begin on mobile and cross over from the real-time digital environment to real-life store experiences that are engaging, hyper-relevant, completely personalized and data-driven. Read more on relevancy, personalization, and the consumer experience.

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