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November 11, 2020 | by Reint Jan Holterman
Beat consumers’ expectations with self-service solutions that are “always on”
September 22, 2020 | by Reint Jan Holterman
No one could have predicted a situation of lock-downs on a global scale, impacting billions of people in their daily lives. Yet, it raises the question: how we can anticipate these type of events? How we can formulate a strategy in the face of uncertainty? Openness will be the guiding principle on top of which you can leverage and extend new services to consumers in the fastest possible way
May 18, 2020 | by Reint Jan Holterman
Retail will be one of the most disrupted industries over the next 10 years, which is why retail leaders are urged to move their focus to adaptability. While changing the retail enterprise into a more adaptable one, the consumer experience has become king.
April 10, 2020 | by Reint Jan Holterman
Only a few months ago, no one could have predicted the situation we are facing today due to COVID-19. With events rapidly unfolding across the globe, most parts of society have been disrupted, and in particular the retail industry. This article discusses a number of ways retailers are responding to COVID-19 today, and how it may transform and shape the retail industry in the mid-long term.
March 02, 2017 | by Diebold Nixdorf
We’re offering offers insights on how retailers can get real value from customer engagement and loyalty programs.