Retail Insights

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Blog: Covid-19 Requires Retailers to Rethink the Concept of “Availability”

Beat consumers’ expectations with self-service solutions that are “always on”

Blog: The Guiding Principle Your Retail Organization Needs During and After COVID-19

No one could have predicted a situation of lock-downs on a global scale, impacting billions of people in their daily lives. Yet, it raises the question: how we can anticipate these type of events? How we can formulate a strategy in the face of uncertainty? Openness will be the guiding principle on top of which you can leverage and extend new services to consumers in the fastest possible way

Blog: Retail’s Flexibility in Responding to the Current Pandemic

Retail will be one of the most disrupted industries over the next 10 years, which is why retail leaders are urged to move their focus to adaptability. While changing the retail enterprise into a more adaptable one, the consumer experience has become king.

Blog: Retail in Uncharted Territory

Only a few months ago, no one could have predicted the situation we are facing today due to COVID-19. With events rapidly unfolding across the globe, most parts of society have been disrupted, and in particular the retail industry. This article discusses a number of ways retailers are responding to COVID-19 today, and how it may transform and shape the retail industry in the mid-long term.

Blog: The Power of Personalization in Retail

While the majority of retailers say that delivering an optimized customer experience is a top priority, not so many say they’re prioritizing personalized promotions or recommendations.

Blog: Beyond Discounts and Free Products: Getting Real Value From Customer Engagement and Loyalty Programs

We’re offering offers insights on how retailers can get real value from customer engagement and loyalty programs.

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