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May 18, 2020 | by Reint Jan Holterman
Retail will be one of the most disrupted industries over the next 10 years, which is why retail leaders are urged to move their focus to adaptability. While changing the retail enterprise into a more adaptable one, the consumer experience has become king.
April 10, 2020 | by Reint Jan Holterman
Only a few months ago, no one could have predicted the situation we are facing today due to COVID-19. With events rapidly unfolding across the globe, most parts of society have been disrupted, and in particular the retail industry. This article discusses a number of ways retailers are responding to COVID-19 today, and how it may transform and shape the retail industry in the mid-long term.
March 25, 2020 | by Matt Redwood
Attending these two shows presented an excellent opportunity to take a look at retailer viewpoints on opposite sides of the Atlantic. The key takeaway was, self-service is the path forward.
March 13, 2020 | by Arvin Jawa
Designing self-service shopping journeys can play a pivotal role in making sure shoppers find the items they need and checkout as efficiently and quickly as possible – effectively bolstering customer loyalty and driving sales.
January 29, 2020 | by Reint Jan Holterman
As consumer focus is shifting from “fuel-plus” to “plus-fuel,” the c-store is gaining more importance – and with that, different types of loyalty programs that go above and beyond “loyalty points per gallon of fuel” are needed.
December 02, 2019 | by Carl von Sydow
Self-service solutions are helping retailers around the globe capture that excitement and fun to create new opportunities to engage with customers.
November 14, 2019 | by Reint Jan Holterman
C-stores already have the proximity and are located on prime locations – all they need now is to double down on speed and convenience to become an absolute winner in today’s changing retail landscape!
October 17, 2019 | by Reint Jan Holterman
The fuel and convenience industry focus is shifting in response to emerging customer trends. Our retail expert shares his three takeaways from NACS 2019.
September 25, 2019 | by Reint Jan Holterman
The convenience retail industry is experiencing explosive growth. Our retail expert explores what it means to offer a convenient experience in today’s hyper-fast, hyper-connected world.