Retail Insights

August 31, 2021  |  by Diebold Nixdorf

Retailers are at a critical inflection point: evolve consumer and staff journeys—including store infrastructure—or risk being outperformed by more agile retailers. We encourage retailers to assess their IT and business teams to find ways to improve the customer experience and staff journeys with mobile technology. We talked to retail strategy expert Bill Inzeo and our own Anja Popp about how mobile journeys can enhance the shopping experience and offer certain segments the option they’ve been waiting for.

August 03, 2021  |  by Reint Jan Holterman

Vynamic Smart Assist provides real-time status of touchpoints or transactions anytime, anywhere, in-store, on any device. An assistant can easily clear an intervention and support customers on short notice.

July 22, 2021  |  by Reint Jan Holterman

Vynamic Smart Control – Screen Mirroring gives consumers more control over their transactions and provides more options for an engaging in-store experience. For consumers who have concerns around touching devices in stores, it provides an additional avenue to conduct their transactions.

June 24, 2021  |  by Diebold Nixdorf

Customers want to be more in control of their shopping journeys, and they no longer accept restrictions and friction that slow down the buying process. In this whitepaper, you will learn how to enhance the customer experience with advanced self-service technology.

May 12, 2021  |  by Reint Jan Holterman

It’s evident that handing out the smartest rewards and most appealing offers is no longer good enough. Winning and retaining customers in the post-COVID era requires retailers to reimagine their loyalty and customer engagement strategies

April 20, 2021  |  by Diebold Nixdorf

Consumers and retail employees expect their preferred retailers to think and act sustainably. Discover how your retail network can drive growth through more efficient, sustainable processes and solutions.

January 26, 2021  |  by Diebold Nixdorf

Explore how modularity can help retailers offer consumers more choice in their personal shopping experiences.

November 23, 2020  |  by Reint Jan Holterman

Due to COVID-19, fuel & convenience retailers need new technologies that promote low- and no- contact shopping journey's.

October 28, 2020  |  by Diebold Nixdorf

For a smooth adoption of self-service journeys by consumer, it is crucial that self-service equipment is readily available at all times.

September 22, 2020  |  by Reint Jan Holterman

No one could have predicted a situation of lock-downs on a global scale, impacting billions of people in their daily lives. Yet, it raises the question: how we can anticipate these type of events? How we can formulate a strategy in the face of uncertainty? Openness will be the guiding principle on top of which you can leverage and extend new services to consumers in the fastest possible way