Retail Insights

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Case Study: A Boutique, Customized Shopping Experience

Learn how Finiper Group/Iper La Grande i embarked on a new strategy to better serve their customers by partnering with Diebold Nixdorf.

Mindshare: Get to Know Your Shopper Types and Offer the Right Journey

Retailers are at a critical inflection point: evolve consumer and staff journeys—including store infrastructure—or risk being outperformed by more agile retailers. We encourage retailers to assess their IT and business teams to find ways to improve the customer experience and staff journeys with mobile technology. We talked to retail strategy expert Bill Inzeo and our own Anja Popp about how mobile journeys can enhance the shopping experience and offer certain segments the option they’ve been waiting for.

Blog: What Makes the Difference between a Good and Bad Shopping Experience?

Vynamic Smart Assist provides real-time status of touchpoints or transactions anytime, anywhere, in-store, on any device. An assistant can easily clear an intervention and support customers on short notice.

Blog: Is the No-Touch Shopping Journey Becoming the New Normal in Retail?

Vynamic Smart Control – Screen Mirroring gives consumers more control over their transactions and provides more options for an engaging in-store experience. For consumers who have concerns around touching devices in stores, it provides an additional avenue to conduct their transactions.

Whitepaper: Smart Self-Service

Customers want to be more in control of their shopping journeys, and they no longer accept restrictions and friction that slow down the buying process. In this whitepaper, you will learn how to enhance the customer experience with advanced self-service technology.

Blog: What’s in Store for Loyalty in Retail?

It’s evident that handing out the smartest rewards and most appealing offers is no longer good enough. Winning and retaining customers in the post-COVID era requires retailers to reimagine their loyalty and customer engagement strategies

Infographic: Make Sustainable Retail a Reality for Your Organization

Consumers and retail employees expect their preferred retailers to think and act sustainably. Discover how your retail network can drive growth through more efficient, sustainable processes and solutions.

Whitepaper: The Future of Retail is Modular

Explore how modularity can help retailers offer consumers more choice in their personal shopping experiences.

Blog: 2020 Was A Turbulent Year for Retail Trends—And What Does it Mean for 2021?

As we all know, “the times, they are a-changin” and retailers will have to support new types of journeys in 2021 that acknowledge the reduction in physical interactions between consumers and staff while in store,

Blog: The Times, They Are a-Changin’

Due to COVID-19, fuel & convenience retailers need new technologies that promote low- and no- contact shopping journey's.

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