All Insights: 85 Items

January 02, 2019

This BRP Special Report: Personalization explains how personalizing the shopping experience has become even more critical as customers take increasing control and ownership over their shopping journey.

January 01, 2019

BRP identifies four key pillars to an enhanced customer experience—personal, mobile, seamless and secure—and explores how retailers are faring in the quest deliver on a unified commerce ecosystem.

January 01, 2019

Learn the benefits of a single order management system (OMS) in this BRP Special Report based on the findings from the 2018 POS/Customer Engagement Survey.

December 27, 2018 | BY Andreas Gerlach

In part two of our blog series on microservices, we discuss how to use containerization as a means to deploy and orchestrate microservices.

December 19, 2018 | BY John Regan

At our recent TechStyle pop-up shop in London, we showcased a checkout solution that does just that. An innovative “fashion table,” our SCO specifically designed for retail empowers shoppers to scan their own items or even place all of their items on the table at once to be scanned in bulk through RFID technology.

November 14, 2018 | BY Andreas Gerlach

In part one of our blog series on microservices, we discuss our software development process - one that is more flexible and agile and allows us to develop, package and deploy isolated and self-contained parts of the overall software application individually.

November 12, 2018 | BY Guest Author

Self-service checkout technology is transforming the way Americans think about customer service.

October 29, 2018 | BY Horst Jung

RFID technology has been available for quite some time, but the concept of tracking products with the help of RFID tagging didn´t really catch on, primarily because RFID equipment prices (both labels and devices) have been too high to offer true competitive benefits for early adopters. However, as RFID technology has evolved and become more mainstream, prices have come down and today it offers an interesting alternative for retailers that want to improve their customer service and operational margins.

September 28, 2018 | BY Diebold Nixdorf

Video: The K-TWO Kiosk - Sleek, Smart, and Efficient

The K-TWO Kiosk from Diebold Nixdorf is the perfect tool in your omnichannel arsenal. This kiosk allows you to add a digital element to your QSR or business, along with more options for customer personalization. Merge the physical and the digital with this Reddot Award Winning kiosk that empowers customers through choice, frictionless interaction, and an enhanced experience.

September 27, 2018 | BY Devora Henderson

Though the self-service kiosk has been recognized as a solution, and has been adopted across well-known brands such as Panera and McDonald’s, quick-service brands are actually quite late to the game. See why kiosks should be an important part of every QSR's strategy.