Retail Insights

August 23, 2023  |  by Guest Author - Jason Souloglou

The complex task of using traditional self-checkout terminals for fresh produce often leads to frustrated shoppers, longer queues and frequent errors. Now, our AI-based technology solves these challenges and enables customers to have a seamless self-service journey.

August 17, 2022  |  by Reint Jan Holterman

DN Smart vision technology recognizes the produce item with the scale camera and presents the customer with the proper name of the item. After customer approval, the fresh produce item is added to the transaction in a single click.

February 10, 2022  |  by Diebold Nixdorf

When it comes to the future of retail shopping, enabling mobile journeys is the next step forward—with store-owned personal shopping devices playing a central role in enticing, exciting and engaging consumers.

January 31, 2022  |  by Reint Jan Holterman

In Self-Checkout, 25% of the interruptions are caused by age-restricted items. In general, it took staff 2 -to 3 minutes to resolve an interruption. This has a detrimental effect on customer acceptance and customer confidence in self-checkout solutions. In this blog, find out how Diebold Nixdorf can help reduce or eliminate these disruptions to lead to higher customer satisfaction, shorter queues and lower staffing costs.

December 17, 2021  |  by Reint Jan Holterman

Success in retail requires retailers to keep a close eye on many aspects of the shopping process. What is needed is an integrated approach where journeys, stores and business operations are managed together as a whole – and where changing one part of the equation will immediately impact the other parts.

November 08, 2021  |  by Reint Jan Holterman

Diebold Nixdorf's smart UI software has the solution for all your holiday greetings.

September 28, 2021  |  by Reint Jan Holterman

Advanced self-service technology puts the customer first by eliminating friction throughout customer journeys and enhancing customer experiences. This requires smart UI technologies that support fast, intuitive, responsive and robust checkout flows without wasting time on avoidable interruptions.

August 03, 2021  |  by Reint Jan Holterman

Vynamic Smart Assist provides real-time status of touchpoints or transactions anytime, anywhere, in-store, on any device. An assistant can easily clear an intervention and support customers on short notice.

July 22, 2021  |  by Reint Jan Holterman

Vynamic Smart Control – Screen Mirroring gives consumers more control over their transactions and provides more options for an engaging in-store experience. For consumers who have concerns around touching devices in stores, it provides an additional avenue to conduct their transactions.

May 12, 2021  |  by Reint Jan Holterman

It’s evident that handing out the smartest rewards and most appealing offers is no longer good enough. Winning and retaining customers in the post-COVID era requires retailers to reimagine their loyalty and customer engagement strategies