Retail Insights

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Mindshare: Will All Retail Journeys End up in the Cloud?

In this Mindshare, we talked to Emily Pfeiffer, Senior Analyst at Forrester, and our own Nicolas Pelletier after the webinar “Will All Retail Journeys End Up in the Cloud?”, we asked both experts five questions about the future of retail and the characteristics of a technology foundation that support this future best.

Mindshare: Considerations for Using Cloud Technology in Retail Environments

We talked to Microsoft's, Anya Minbiole, and our own, Dr. Michael Schulte, to learn the role of the cloud now and in the future.

Mindshare: Bringing Self-Service to the C-Store

We talked to convenience retail expert from Intel, Andrew Gentry, and our own, Reint Jan Holterman, to learn how retailers can best prepare themselves to provide new self-service journeys in their c-store.

Mindshare: Mobile Consumer Journeys | What to Expect in 2022 and How to Manage Them

We talked to retail analyst Alan Burt, from UK-based research and consulting firm RBR, and our own Leyla Feghhi about how mobile self-scanning is being adopted globally and how retailers can ensure these mobile journeys are always available.

Mindshare: Get to Know Your Shopper Types and Offer the Right Journey

Retailers are at a critical inflection point: evolve consumer and staff journeys—including store infrastructure—or risk being outperformed by more agile retailers. We encourage retailers to assess their IT and business teams to find ways to improve the customer experience and staff journeys with mobile technology. We talked to retail strategy expert Bill Inzeo and our own Anja Popp about how mobile journeys can enhance the shopping experience and offer certain segments the option they’ve been waiting for.

Mindshare: Customer Loyalty in Retail: The Future of Loyalty in the Post-COVID Era

We talked to loyalty experts Mary Pilecki and our own Nicolas Pelletier about how loyalty in retail is transitioning due to changes in customer behavior and with the introduction of new technologies.

Mindshare: Mobility - A Key Enabler for Connected Commerce

Retail is being disrupted on multiple fronts: While trying to meet demanding consumer expectations, retailers need to simultaneously transform their IT landscape, ensure high availability, align well-orchestrated staff processes, offer the ultimate consumer experience across channels and at the same time be profitable.

Mindshare Series: Industry Thought Leaders Share Their Perspectives on Emerging Retail Trends

Our Mindshare series shares experts’ perspectives on some of the industry’s hottest and most talked-about trends. Explore the library of topics here.

Q&A: Operationalize Retail Shopper Experiences

The benefits and transformational possibilities of self-checkout solutions

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