Claims Assist

Increase customer satisfaction with quicker and accurate transaction resolution

The adage the “devil is in the details” holds true for business, especially in areas where disputes are involved. Claims Assist enables staff to connect the dots between consumer issues and back-office information.

Transform the dispute-resolution process

By using a "real-time transaction research tool", banks can solidify bonds with their consumers while driving down costs.

Claims Resolution

Enhance your customers’ experience by handling their disputes correctly the first time, even before they know it.

Consumer Experience

Strategically determine enhancements for the overall ATM/Debit experience.

Employee Efficiency

Dispute Management efficiencies can be gained with centralized and comprehensive ATM transaction details at their fingertips.

Fraud Management

Minimize financial write-offs by quickly resolving fraud issues; at the same time reducing the time provisional credit is offered to a consumer.

Claims Assist provide the first step toward an FI ecosystem with simplified back-end data and processes along the FIs Branch Transformation journey. Centrally connecting to the entire ATM network, Claims Assist provides complete visibility into ATM transactions. Data can be shared, efficiencies can be gained, consumer satisfaction increased, and the interconnectedness can help save costs across your organization.

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