Banking Insights

April 11, 2024  |  by Jerome Amara

While financial institutions are prioritizing relationship building in their branches, the demand for cash and cash related services remains strong. How can banks reconcile these two requirements when operational efficiency and security concerns lead many to move to a cashless branch concept? Easy: You take the cash out of the branch, into the ATM and then put the ATM right where consumers need access to cash.

April 03, 2024  |  by David Raj

Host Spoofing, particularly concerning ATMs, is one of the most common attack vectors we currently see in North America. This blog explores the nature of host spoofing attacks, detailing their characteristics, how these attacks are carried out and how financial institutions can effectively protect themselves from these attacks through relatively simple solutions.

March 13, 2024  |  by Stephan Maass

Some things are simple to learn, but take a lifetime to master. Similarly, the concept of recycling cash is simple but as we all know there is a level of complexity to it. Especially, if you want to make use of its full potential. In this blog we will take a closer look at the choice of cash cassettes and what benefits the right combination can bring.

March 06, 2024  |  by Christian Beine

Organized crime groups are one of the biggest concerns in relation to ATM security. But we can beat them with their own tactics: By organizing and cooperating as well. In this blog we take a dive into how Diebold Nixdorf works with other actors in the industry and outside it, to improve the security of your fleet, and what you can do to support closer cooperation.

November 06, 2023  |  by Norbert Knievel

Cash, customer and financial data are some of the favored targets of ATM attacks and they employ different tactics like physical, data, or cyber-attacks to get access. Since ATM attacks come from different directions, it is key to protect the ATM from all angles.

July 10, 2023  |  by Joe Myers

With AI, financial institutions can reduce the rate of ATM failures, be better positioned to address the pain points of customers, combat concerns about financial inclusion and provide a service that is built to adapt as economic conditions evolve.

June 20, 2023  |  by Peter Pizzutelli

Diebold Nixdorf has partnered with NielseniQ to conduct an annual Consumer Banking and Technology survey to understand consumer banking behaviors and attitudes. In this blog we explore the 5 distinct consumer segments identified from the survey results.

June 12, 2023  |  by Sachin Handoo

Many banks find themselves at a crucial inflection point and are evaluating how they can best use their resources to demonstrate stability and leverage existing touchpoints to reassure customers. Look no further than your ATM network!

April 10, 2023  |  by Jerome Amara

ATM availability is critical to customer satisfaction. Research shows, an ATM that is out of operation is the number one source of frustration consumers have with their financial institution. In this blog, we explore how FIs can change that dynamic and deliver market-leading availability to self-service channel users

February 20, 2023  |  by Joe Myers

As we head into 2023, Joe Myers, executive vice president, global banking at Diebold Nixdorf, explores some of the key themes having impact and driving change for the banking industry.