Banking Insights

October 12, 2020  |  by Octavio Marquez

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

September 21, 2020  |  by Matthew Phillips

There is plenty of inspiration to be taken from retail-banking landscapes around the globe. It’s a landscape with a lot of moving—and still emerging—parts. But, it’s an opportunity for FIs to flex their capabilities and customer-centricity, and spend time critically assessing how they will evolve their offerings to meet the needs of the (as-yet uncertain) future.

August 13, 2020  |  by Diebold Nixdorf

One of the most notable changes to combat the impact of COVID-19 has been the push to self-service and digital channels for critical communication. In this podcast, our experts share their thoughts on how these channels have been accelerated by the pandemic and what’s next as FIs transition back to business as usual.

April 27, 2020  |  by Jeff Bender

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

April 21, 2020  |  by Octavio Marquez

At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.

April 17, 2020  |  by Diebold Nixdorf

In this podcast, our Head of Advisory Services and Consulting, Simon Powley, will touch on what FIs are doing to protect their employees, while continuing to serve their customers during COVID-19 Crisis.