Banking Insights

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Blog: Get Your Message Out: How to Leverage the ATM to Educate and Aid Cardholders

Your ATM channel has a lot of reach and recently we’ve seen it being used for more than just targeted ads. How are you optimizing your ATM channel to reach consumers in new ways? Here we explore various ways you can leverage your ATM channel to create meaningful self-service experiences for consumers.

Mindshare: Emerging Opportunities for Cash Recycling

In this mindshare we dive into the role of cash and the viability of cash recycling amid the expanding popularity of digital payments. Dominic Hirsch, Managing Director of RBR and Juergen Kisters, Vice President of Banking Marketing at Diebold Nixdorf discuss the future role of cash and cash recycling, regional differences in adoption and its importance for SMBs.

Video: Vynamic Cash Management
Video: Vynamic Cash Management

Determine the right amount of cash at the right time throughout all your ATMs, teller recyclers and other cash points.

Blog: QR Codes – Changing the Consumer Experience in Banking

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

Mindshare: Outsourcing vs. DIY

bank99’s CSO and our own SVP and Managing Director of Global Banking talk about the necessity of evaluating your efficiency ratio in and pivoting the self-service operating model accordingly.

Mindshare: CX Journeys Digital vs Physical

We’re bringing back two webinar guests from Forrester Research to share their thoughts on why creating a sustainable and seamless consumer journey is critical for customer retention.

Blog: A Year in Review: 2020 Top 10 Topics in Banking

Read Diebold Nixdorf’s compilation of the trending topics that are shaping banking operations and consumer experience for today – and beyond.

Mindshare Series: Industry Thought Leaders Share Their Perspectives on Emerging FinTech Trends

The cloud. Open banking. Self-service and consumer experience strategies. Our Mindshare series shares experts’ perspectives on some of the industry’s hottest and most talked-about trends. Explore the library of topics here.

Blog: Embracing the Future of Banking, One Branch at a Time

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

Brochure: Customize your Branch and Channel Strategy

Diebold Nixdorf Advisory Services is a team of experienced banking professionals who can help you develop and implement channel transformation initiatives for your institution, including technology.

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