Banking Insights

August 07, 2023  |  by Michael Engel

To truly eliminate friction in today’s banking journeys, financial institutions must think beyond channels to create dynamic ecosystems. Today’s modern-day architecture can be the bridge to create and connect these ecosystems as well as to give financial institutions a better competitive position against the players that are chipping away at their fundamental existence.

August 11, 2022  |  by Diebold Nixdorf

Banregio partners with Diebold Nixdorf to improve the customer experience and availability of its self-service fleet across Mexico.

June 13, 2022  |  by Juergen Kisters

Be it driving growth or reducing costs, modern technology enables financial institution to transform their operations while fulfilling their consumers’ needs for innovation, security, and flexibility. Change must occur to meet the requirements of more digital-oriented consumers and compete with other digital-only competitors.

May 30, 2022  |  by Diebold Nixdorf

With customers expecting more every day, financial institutions need to ensure their current platform offering provides the meaningful customer experience modern consumers expect; this is where product experience (PX) becomes critical.

February 14, 2022  |  by Nirantak Kumar

From cardless transactions to interactive video teller, advanced marketing at the ATM and more, you need to think strategically about your branch transformation and digital strategies, so you have an answer to the pivotal channel-choice question.

February 08, 2022  |  by Diebold Nixdorf

Learn how ČSOB strategic decisions to outsource has led to increased efficiencies and reduced costs.

October 11, 2021  |  by Mike Pitts

Your ATM channel has a lot of reach and recently we’ve seen it being used for more than just targeted ads. How are you optimizing your ATM channel to reach consumers in new ways? Here we explore various ways you can leverage your ATM channel to create meaningful self-service experiences for consumers.

August 31, 2021  |  by Diebold Nixdorf

Determine the right amount of cash at the right time throughout all your ATMs, teller recyclers and other cash points.

June 28, 2021  |  by Diebold Nixdorf

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.