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September 16, 2020 | by Jaivinder Gill
Primary digital channels, such as online and mobile, require top notch service and can provide a personalized experience for consumers. But are you struggling to bring that same consistency into your physical channels? This blog explores strategies for modernizing your ATM channel into a fleet of hyper-connected, digital devices of the future.
August 24, 2020 | by Habib Hanna
Inefficient innovation is not sustainable – nor can it create the right value chain required for your business. Implementing a model that can offer resiliency for the future and flexible options for customers now is the only way to meet the needs of highly demanding consumers.
August 13, 2020 | by Diebold Nixdorf
One of the most notable changes to combat the impact of COVID-19 has been the push to self-service and digital channels for critical communication. In this podcast, our experts share their thoughts on how these channels have been accelerated by the pandemic and what’s next as FIs transition back to business as usual.
August 03, 2020 | by Matthew Phillips
Focusing solely on meeting the short-term needs of customers is a missed opportunity. FIs seeking opportunity in the challenges of today will be using this new, more digital-dependent retail banking landscape as a springboard to reimagine their entire customer journey. Successful initiatives will drive cost savings, a sharper competitive edge, and, importantly, the best possible service for customers.
May 27, 2020 | by Neil Emerson
The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.
April 27, 2020 | by Jeff Bender
Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.
April 22, 2020 | by Diebold Nixdorf
Today we recognize sustainability and environmental protection efforts around the world. Check out this Top 10 list for your ATMs.
April 21, 2020 | by Octavio Marquez
At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.
April 17, 2020 | by Diebold Nixdorf
In this podcast, our Head of Advisory Services and Consulting, Simon Powley, will touch on what FIs are doing to protect their employees, while continuing to serve their customers during COVID-19 Crisis.
April 14, 2020 | by Heather Gibbins
Bankers and small-business owners have some interesting commonalities. Most small business owners are looking for anything that can make their day-to-day business easier. Interestingly enough, FIs are now finding themselves with some of the same concerns as small businesses – limited resources and virtual access to services and data, along with a re-prioritized need to transform how they conduct business and serve their customers.