Banking Insights

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Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

Blog: Bringing Your ATMs Into Your Digital Strategy

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

Blog: Banks prioritize technology to deliver during coronavirus crisis

At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.

Podcast: Financial Institutions are Finding New Ways to Serve Their Customers

In this podcast, our Head of Advisory Services and Consulting, Simon Powley, will touch on what FIs are doing to protect their employees, while continuing to serve their customers during COVID-19 Crisis.

Blog:  I’ve Been on Both Sides of the Small-Business/Bank Relationship. Here’s What I See Happening in the Industry.

Bankers and small-business owners have some interesting commonalities. Most small business owners are looking for anything that can make their day-to-day business easier. Interestingly enough, FIs are now finding themselves with some of the same concerns as small businesses – limited resources and virtual access to services and data, along with a re-prioritized need to transform how they conduct business and serve their customers.

Blog: Open Banking: Something to Fear … or Embrace Fearlessly?

Open Banking goes beyond payments to connect the consumer's entire ecosystem of finances. If you haven't already thought about this in your medium or long term strategy, now is the time to dig in and prepare for the inevitable.

Blog: Winning small business - how banks can tap automation to drive SMB customer growth

In an article for International Banker, Diebold Nixdorf CEO Gerrard Schmid explains the need for banks to invest in automation-driven solutions to win and retain small-and-medium-business customers.

Whitepaper:  The SMB Opportunity

In this guide, we'll examine current trends in SMB banking, and explore how your organization can use the latest technology and innovations to drive efficiencies based around the way SMBs choose to bank, while also delivering the goods and services they really want.

Podcast: It's not a Technology Issue It's a Human One

In this podcast, you will hear from Moisés Pena Reyes, VP, Digital Banking for the bank. Moisés is responsible for driving and managing the ongoing evolution, innovation, and strategic direction of Banco Popular’s digital banking platforms by meticulously managing their customers’ journeys via mobile, online and ATM. Hear how his unique “digital-first” approach to their transformation journey has allowed the bank to have more active devices in use to engage with the bank, than actual customers.

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