Banking Insights

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Blog: Four critical ways banks can be tech leaders, not followers

There are four critical areas FI's should focus on post-pandemic and determine what technology investments will provide adequate ROI. It's not about how advanced or impressive your technology is, but whether your customers and branch employees are cared for and collectively benefiting from it.

Podcast: Stacking Benjamins

On this episode of COMMERCE NOW, you will hear from Diebold Nixdorf CMO Devon Watson, who recently was a guest on the Stacking Benjamins podcast. Devon spoke with Joe Saul-Sehy, and was on their Friday FinTech segment, where they discussed the hottest new tech hitting your wallet, and the merchants you'll someday shop with again.

Blog: Is your Customer Experience a "Want" or a "Need"?

Consumers expect to do just about everything on the channel of their choice, which increasingly means one thing: mobile. Research results identified mobile technology as the number one factor that will have the greatest impact on the ATM industry globally. Many millennial's rarely care about products; rather, they are looking at how banks can meet expectations in-context, at the right moment, and on a customer's preferred endpoint.

Blog: The Omnichannel Equation: Mobile + Your ATM Network

What would drive the ATM customer experience to the next level of convenience and potentially give financial institutions (FIs) innovative value and utility from their mobile app? Two words: cardless transactions.

Blog: Bringing Your ATMs Into Your Digital Strategy

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

Podcast: SMBs are the Backbone to the Global Economy

In this podcast, we discuss how FI’s should consider the importance of enabling small and medium businesses to focus on their own customers by simplifying and streamlining banking – especially around cash operations - to deepen their relationships with small and medium businesses (SMBs).

Blog: Are today’s banking experiences ‘human’ enough?

New customer journeys and digital offerings should be influenced by more than just technology. To keep up with rising expectations, financial service providers must deliver the right product seamlessly and consistently through the right mixture of technology, and crucially, people.

Blog: Are We Building The Right Foundations For Banking Innovation?

The future of banking could be closer than we think. From AI powered credit applications to ATMs offering loan applications. Whether its small incremental changes or organization-wide rollouts, there are key factors to consider to ensure innovation and change are managed effectively.

Podcast: Evolving The Operational Model - Software as a Service

On this podcast we discuss how to transform from traditional sourcing to an "as a service" economy. Today's consumers expect "anytime, anywhere" access to the self-service channel, leaving financial institutions with the challenge of optimizing availability without driving up costs.

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