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July 08, 2020 | by Simon Powley
There are four critical areas FI's should focus on post-pandemic and determine what technology investments will provide adequate ROI. It's not about how advanced or impressive your technology is, but whether your customers and branch employees are cared for and collectively benefiting from it.
June 29, 2020 | by Sonia Sedler
With so much happening around us, a new normal is emerging for ATM channel management. Evaluating what works best for your business (and its efficiency ratio), employees, and end-consumers will ultimately need focused consideration, including service-based solutions that can optimize your operation.
June 26, 2020 | by Scott Anderson
As the mix of payment types ebbs and flows over the near, medium and long term, we need to continuously support the cash cycle for the billions of people who rely on it. Just like our newly-adapted social practices, you too can adapt your cash management processes and self-service strategies to meet the needs of the new normal.
June 25, 2020 | by Thomas Schulze
June 27 marks the 53rd anniversary of the world's first ATM. While common by today's standards, in 1967 the machine's debut drew crowds from all over. Little did many people realize the impact this technology would have, as it became one of the first innovations to radically shape the financial industry and consumer's daily lives forever.
June 15, 2020 | by Danielle Peavy-Belcher
Consumers expect to do just about everything on the channel of their choice, which increasingly means one thing: mobile. Research results identified mobile technology as the number one factor that will have the greatest impact on the ATM industry globally. Many millennial's rarely care about products; rather, they are looking at how banks can meet expectations in-context, at the right moment, and on a customer's preferred endpoint.
June 03, 2020 | by Guest Author - Puleng Tumelo Ndjwili-Potele
UNEP FI’s Banking Project Coordinator shares her insights on why the UN Principles for Responsible Banking are so critical to modern society, how banks can get involved and why now is the perfect time to get started.
May 27, 2020 | by Neil Emerson
The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.
May 14, 2020 | by Jeff Bender
What would drive the ATM customer experience to the next level of convenience and potentially give financial institutions (FIs) innovative value and utility from their mobile app? Two words: cardless transactions.
April 27, 2020 | by Jeff Bender
Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.
April 22, 2020 | by Jochen Linck
Today we recognize sustainability and environmental protection efforts around the world. Check out this Top 10 list for your ATMs.